Senior Customer Solutions Engineer - job 1 of 3
Skills
- Deep understanding of internet fundamentals (TCP/IP, DNS, HTTP, TLS)
- Experience with web security (WAF, Bot Management, Rate Limiting, MTLS/Zero Trust)
- Knowledge of performance concepts (caching, HTTP/2, TLS 1.3, latency optimization)
- Strong troubleshooting and root-cause analysis skills
- Familiarity with reverse/forward proxies and their operational uses
- Scripting experience (Python, JavaScript, Bash) for automation and diagnostics
- Ability to manage multiple projects, prioritize, and meet deadlines
- Excellent verbal and written communication with technical and non-technical stakeholders
Responsibilities
- Serve as a trusted technical advisor for one or multiple enterprise customers throughout their lifecycle
- Lead technical onboarding and configuration of Cloudflare products and services
- Deliver targeted 1:1 engagements and 1:many technical workshops and trainings
- Diagnose root causes and provide sustainable technical solutions for complex production issues
- Collaborate with Customer Support, Technical Account Managers, Product, and Engineering on escalations
- Identify opportunities for product/service expansion and capture feature gaps to promote retention
- Contribute to internal and external technical documentation and best practices
- Share knowledge across the CSE organization through Q&A, playbooks, and content creation
Education
- Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
- Equivalent practical experience in networking, web performance, or security will be accepted
Benefits
- Medical, dental, and vision insurance
- Flexible spending and commuter accounts
- Fertility and family forming benefits
- On-demand mental health support and Employee Assistance Program
- Short and long term disability, life & accident insurance
- 401(k) retirement plan and employee stock participation/equity plan
- Flexible paid time off and leave programs (parental, medical, bereavement)
- Commuter benefits and global travel medical insurance
Average salary estimate
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Cloudflare is on a mission to help build a better Internet. Today the company runs one of the world’s largest networks, with nearly 10 percent of the Fortune 1,000 as paying customers and approximately 19 percent of the top 10,000 websites using a...
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