Application Administrator I

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500160 Pharmacy SMH

Work Shift:

UR - Day (United States of America)

Range:

UR URG 110

Compensation Range:

$60,431.00 - $84,603.00

Responsibilities:

Assists with building, maintaining, monitoring and auditing on-premises application installations, including but not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components or whole systems for the department of pharmacy. Follows recommended architecture standards related to on-premises applications. Participates in on-call rotations, as needed.

ESSENTIAL FUNCTIONS

• Provides technical support for non-production and production environments, including troubleshooting and remediation of technical issues. Supports a wide range of pharmacy technologies and third-party systems that include but aren’t limited to Eyecon, Emporos POS, RxLinc, Pyxis, Swisslog Automation, Inmar Traysafe, TPMS, Sentry, Parata, Omnicell IVX, Medbank, Frameworks LTC, and Xifin IVR. Some of these systems include robotics or physical devices that may require hands-on maintenance and coordination with field services or vendors. May work directly with third-party vendors and software companies to resolve complex technical issues. Researches and answers technical questions related to application behavior, database performance, server configurations, and security policies, and provides on-call support after hours as defined by application support requirements. Collaborates with various technical and functional teams to fulfill requests for application support, including system-to-system integrations and security administration. Monitors both non-production and production environments, working closely with database administrators, security professionals, and systems administrators to tune application, database, server, and security performance. Utilizes appropriate tools to efficiently manage code migrations, environment builds, testing processes, and production implementations. Responsible for applying patches and delivering both minor updates and major application upgrades.
• Participates in regular team retrospective events with a continuous improvement mindset. Identifies and recommends improvement opportunities, logs application administration requests, and delivers upon application administration assignments that improve the system solution. Shares application administration knowledge and provides cross-training and peer support. Participates in estimation and planning of future application administration work plans. Updates application administration documentation and procedures used to maintain applications, databases, servers, and security.
• Works with technical resources and functional/business analysts to understand application, database, server or security requirements and translates into technical or systems specifications for implementation. Configures application, database, server or security settings and features as required for project or enhancement activities. Provides implementation and ongoing support. Participates in application administration maintenance or implementation planning. Updates technical documentation to be used by application administration or support teams, with direction from senior or lead application administrator(s). Participates in testing newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools. Follows best practice application administration and change management procedures. Patriciates in systems projects or enhancements, delivering upon assigned application administration tasks in alignment with project plans and estimates.
• Develops a broad knowledge of technology, equipment, and/or systems in the assigned application areas. Develops a broad knowledge of the latest technologies associated with on-premise application administrations. Participates in external technical application administration communities of practice with a goal of gaining technical knowledge.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• High School diploma and 1 year of related experience required
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

• Experience in higher education or healthcare field.
• Experience with interface, networking, design, and relational database technologies.
• Experience supporting Cloud and on premises applications.
• Experience with multi-tier applications employing application and web servers.
• Experience with project management from planning through implementation.
• Excellent verbal and written communications skills.
• Ability to work both independently and as part of a team.
• Ability to participate in on-call rotations required
• Ability to learn new technologies quickly and help team members embrace technology change.
• Proven track record executing multiple work streams and producing consistent results.
• Strong understanding of system/application administration activities.
• Oracle, MySQL, MS SQL or related database experience.
• Solid understanding of Web Server, App Server and Database interactivities.
• Solid understanding of application infrastructure and architecture.

 

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.