Sr. IT Manager

We're seeking a Sr. Manager, IT to lead our US-based IT support function while remaining

hands-on with technical and strategic initiatives. Reporting to the Global IT Director, you’ll bridge

technical operations and leadership to ensure our systems are secure, scalable, and aligned

with business goals.

KEY RESPONSIBILITIES

● Manage and monitor our cloud infrastructure (AWS and GCS)

● Provide best in class support for internal users, systems, and applications across the

business

● Troubleshoot network, server, and desktop-related issues in a Windows, Mac and

cloud-first environment

● Assist with user and system administration in Microsoft 365, Google Suite, and related

tools

● Participate in the planning and implementation of infrastructure improvements and new

solutionsLead and manage the US IT support team, fostering a high-performance,

service-oriented culture.

● Manage the US IT budget, ensuring cost-effective delivery of technology solutions.

● Build strong relationships with internal stakeholders—eCommerce, Operations, Finance,

Marketing, CX, and DC—to understand needs and deliver tailored IT solutions.

● Collaborate with the eCommerce and development teams to support Shopify Plus

platform stability and custom integrations.

● Oversee incident management processes, ensuring SLAs are met and lessons learned

drive continuous improvement.

● Enforce IT standards, security protocols, and compliance to safeguard employee and

customer data.

● Evaluate and respond to cybersecurity threats with proactive protection measures.

IF YOU ARE INTERESTED, THIS IS WHAT SUCCESS LOOKS LIKE AS OUR

SR. MANAGER, IT

● Within the first 3–6 months, you’ll have earned trust as both a strategic IT leader and a

go-to technical resource.

● IT support SLAs will be consistently met or exceeded with high employee satisfaction.

● Cloud infrastructure, productivity tools, and network systems will be stable, scalable, and

secure.

● Incident response will be streamlined with reduced downtime and improved feedback

cycles.

COMMERCIAL AND EDUCATION REQUIREMENTS

● 5+ years of progressive IT experience with both leadership and hands-on technical

support in a fast-paced environment.

● Strong background in managing cloud infrastructure (AWS, GCS), Microsoft 365, Google

Workspace, and enterprise networking.

● Proven track record of leading, coaching, and developing IT teams across multiple

functions.

● Experience delivering IT projects on time, within budget, aligned with strategic business

goals.

● Excellent problem-solving skills and ability to translate technical concepts across

technical and non-technical teams.

● In-depth knowledge of IT security best practices, compliance standards, and privacy

regulations.

● Experience with eCommerce platforms (Shopify Plus or similar) is a strong plus.

Salary banding: 130-160k