Sr. Operations Manager, Operations & Administration – Chief Marketing Office (CMO)

Sr Ops. Manager, Operations & Administration – Chief Marketing Office (CMO)

About the Role

We are looking for a Sr. Manager of Operations & Administration to join the Chief Marketing Office (CMO). In this dynamic, high-impact role, you will drive operational excellence and strategic planning across key CMO teams, including 1Marketing, Digital Marketing Office (DMO), Access & Account Marketing (AAM), and Health Equity (HE).

You will collaborate with Marketing, DDA, CPO, and CMO Leadership, cross-functional teams, and agency partners to support commercial transformation and achieve annual business goals. Success in this role requires strong organizational skills, comfort with ambiguity, the ability to influence without direct authority, and adaptability to evolving business needs. A solid understanding of marketing principles and practices is beneficial.

Key Responsibilities:

• Lead planning and operational efficiency for CMO Teams (DMO, AAM, HE, or 1Marketing) and their stakeholders.
• Identify necessary processes, communications, meetings, and resources to help teams achieve objectives effectively and efficiently.
• Act as a liaison between the CMO and cross-functional stakeholders to ensure alignment and collaboration.
• Support change management and activation efforts related to organizational shifts or product adoption (e.g., BOFT, Health Equity strategy, AURORA, MARS, LID, CEP).
• Partner with and manage external vendors and internal teams to deliver high-quality, on-time, and on-budget results
• Identify and implement process improvements to enhance customer experiences

Location:

This position will be base in South San Francisco.  No relocation benefits area available for this role

Qualifications:

• Bachelor’s degree and 5–7 years of relevant experience in marketing, vendor management, operations, or project management.
• Proven project management or operations experience

Capabilities:

• Strategic Agility: Thrives in ambiguity, makes sound decisions, effectively prioritizes, adapts to changing business needs, and links responsibilities to the organizational mission. Able to convert analytics into actionable strategies.
• Communication: Strong written and verbal communication skills; executive presence; good listener; open to input.
• Inspiring & Influencing: Effectively inspires and mobilizes teams without direct authority; skilled at managing and influencing peers and superiors.
• Teamwork & Collaboration: Proven teamwork and collaboration skills; builds strong internal networks; understands organizational structures (formal and informal); creates an open and trusting atmosphere.
• Project Management & Operational Excellence: Applies project/operations management methodologies to deliver high-quality and timely results; strong planning skills (from high-level to detailed); proficient in creating and delivering various project documents (e.g., meeting plans, statements of work, timelines, contracts); highly efficient and effective.

Additional Preferred Qualifications:

• Understanding of marketing (groups, processes, mindsets).
• Experience in the pharmaceutical or biotech industry.
• Expertise in Agile methodologies and modern work practices, including AI tools.

The expected salary range for this position based on the primary location of South San Francisco, CA is $136,100 – $252,700 USD Annual.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.