Senior Professional Services Consultant - job 1 of 2

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. 

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

Brightree is seeking a Senior Professional Services Consultant to deliver exceptional client experiences and measurable business outcomes. You’ll partner closely with Project Managers to deliver on-time, on-budget go-lives while helping healthcare organizations optimize their billing, reimbursement, and cash flow processes. In this role, you will guide healthcare organizations through successful software implementations, ensuring projects are delivered on time and within budget.

The ideal candidate is a dynamic problem-solver who thrives in fast-paced environments, communicates confidently with executives, and embraces change management principles to deliver meaningful results.

Let’s talk about Responsibilities

• Delivers consulting services while working closely with Brightree Project Managers to ensure adherence to project plans and timelines for on-time, on-budget go lives

• Utilizes process streamlining methodologies to reduce order management cycle times and increase cash velocity

• Assists in building client capabilities by training, coaching, and mentoring client personnel

• Facilitates the sharing of agreed best practices and standardization across the business

• Targets a 60% monthly client billable utilization rate

• Proactively identifies project risks and monitors and reports results throughout the process

• Updates Salesforce.com, SharePoint and other required systems with project status, time/expense and project documentation

• Identifies add-on implementation services that provide client value

• Maintains statistical rigor and delivers significant financial and voice of customer results

• Employs organizational change management applications to manage human risks

• Proactively stays informed and educated on new releases and enhancements as well as industry changes

Let’s talk about Qualifications and Experience

• Experience selling and providing healthcare software consulting services.

• Bachelor’s Degree (BA/BS) from a four-year college or university.

• A deep understanding of medical insurance billing and the reimbursement relationships between patients, providers, and insurance carriers.

• In-depth experience in Medicare billing through experience in the healthcare industry.

• Solid finance and accounting skills required to communicate effectively with corporate officials.

• Proven process analysis and improvement methods skills with demonstrated business benefits.

• Strong Excel skills needed to support exporting and analysis of data.

• Experience leading cross-functional teams in order to achieve milestones while also being able to communicate effectively with client’s leadership teams.

• Strong facilitation and presentation skills

• Ability to build and promote organizational change management initiatives

• Adaptive in an ambiguous, fast-growing business environment; ability to manage multiple clients simultaneously

• Flexible and adaptable in process analysis and problem-solving approach

• Able to work throughout the organization with diverse groups -- vertically and horizontally

• Intermediate understanding of Microsoft Office products including Project, Visio and Powerpoint

• Creative and innovative problem-solver

• Ability to travel as much as 85-90%

• A person who values integrity and honesty above all else.

• A highly motivated, seasoned, energetic and mature financial executive, with high confidence in his/her superior professional skills.

• A person with strong intellectual capabilities who can hold their own, argue their point, and stand up for what they believe in. A “quick study”. A creative thinker who is willing to challenge conventional wisdom.

• A person who can balance functional experience with an entrepreneurial attitude illustrated by a high level of focused energy, drive, ambition, adaptability and a track record of successful problem solving.

• A resilient and committed executive with a flexible and adaptable, open and straight-forward operating style; non-political and non-bureaucratic; someone with a natural and effective consultative approach who will gain the trust and respect of individuals at all levels.

• A hands-on, lead from the front, involved executive with excellent interpersonal skills. An appreciation of people as a company’s most important asset.

• An individual who can operate under pressure, adapt to rapid change, and keep things in perspective.

• Has a passionate commitment for the business.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.