Cash Specialist

POSITION SUMMARY: The AR Center Cash Specialist is primarily responsible for the timely and accurate application of payments to customer accounts on various systems (e.g., InfoPro, TRUX, Webcollect) and lines of business via the following methods:  Unapplied Cash/Cash on Account, Holding Accounts, Webcollect generated tasks, Webcollect generated reports and/or other applications as deemed necessary.  In addition, the Cash Specialist works closely with other AR Center, Business Units, Headquarters teams and customers to ensure payment application is accurate and timely.  Where necessary, root cause research is completed to minimize unapplied and/or unidentified scenarios that could result in adverse collection events to occur. This may require contact with the customer to close the loop.

PRINCIPAL RESPONSIBILITIES:

• Research unapplied and/or unidentified payments and move to the correct division, account, and invoice timely and accurately.
• Assist AR Center employees with the research of cash related items, including sharing knowledge of system capabilities and coordinating cash transactions.
• Contact customers on short-paid balances, unidentified payments, and possible process enhancements.
• Partners with the AR Center Team and Leaders by quickly bringing issues to their attention, working to understand the root cause, and offering potential solutions.
• May assist in other A/R functions and special projects as time and work-load permits.
• Process refunds in accordance with the Company refund policy which may include  manual refunds, expedited refunds and/or void/reissue refund checks.
• Assists with the research and validation of the quarterly escheatment process and/or escheatment requests
• Credit Memo applications.
• Partner with BUFM/Finance to assist when GL is out of balance.
• Process ICC/CIC that need to be moved from one account to another, but action cannot be performed directly in Webcollect and/or ICC/CIC payment movement between InfoPro and Trux, as requested.
• Reconciliation of accounts to correct misapplication of payments.
• Performs other job-related duties as assigned or apparent

QUALIFICATIONS:

• Multi-division AR processing experience
• Intermediate MS Excel skills (ability to perform v-lookup and pivot tables)
• Ability to communicate professionally with internal and external stakeholders to accomplish goals in an effective manner.
• Ability to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Solid knowledge and understanding of accounting principles.
• Ability to effectively manage multiple tasks and meet deadlines.
• Ability to complete projects and assignments with minimal direction.
• Ability to work effectively, cooperatively, and efficiently in a team environment.
• Ability to accomplish goals and objectives through others.
• Math aptitude and the ability to work accurately with numbers.

MINIMUM REQUIREMENTS:

• Minimum of 2 years of cash application research, reconciliation, and billing related experience.
• Experience working in a high-volume, fast-paced environment.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Sustainability Indices
• Ethisphere’s World’s Most Ethical Companies
• Fortune World’s Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global