Credit and Refund Manager, Revenue Cycle Management, Amazon One Medical

Description

One Medical is currently seeking a Credit and Refund Manager to join our Revenue Cycle team. In this role, you will report to the Cash Posting Manager and take primary responsibility for the accurate and timely reconciliation of patient credits and processing of refunds. This role serves as the bridge between financial accuracy and customer satisfaction, ensuring both members and the organization's financial interests are properly served. This position plays a crucial role in delivering an exceptional billing experience for One Medical members while ensuring compliance with internal service level agreements and organizational objectives. The ideal candidate is a detail-oriented self-starter who thrives on solving complex problems and embraces new challenges. We're looking for someone who can work effectively both independently and collaboratively, with a demonstrated commitment to professional growth and openness to feedback. If you possess these qualities and are eager to contribute to our dynamic team, we invite you to apply for this opportunity.

Key job responsibilities
Credit Management - Manage the team to:
*Monitor and analyze patient credit balances
*Reconcile credit balance accounts
*Identify and resolve credit discrepancies
*Maintain accurate credit balance reporting


Refund Processing - Manage the team to:
*Review and validate refund requests
*Process timely patient and insurance refunds
*Ensure compliance with refund policies and procedures
*Track and document all refund transactions

A day in the life
Credit Balance Management
*Monitor patient and insurance credit balances
*Investigate and resolve credit discrepancies
*Oversee credit balance reporting and reconciliation

Refund Processing
*Review and authorize refund requests
*Ensure timely processing of patient and insurance refunds
*Validate refund accuracy and documentation

Problem Solving
*Address escalated customer refund inquiries
*Troubleshoot system or process issues
*Find solutions for unusual credit scenarios

Team Coordination
*Collaborate with Cash Posting team on payment issues
*Work with Patient Support on member inquiries
*Coordinate with Finance on reconciliation

Performance Monitoring
*Track refund processing times
*Monitor credit balance aging
*Measure team productivity
*Ensure compliance with service level agreements

Creating and maintaining Standard Operating Procedures for both credits and refunds.

About the team
The Cash Posting team serves as the financial backbone of One Medical's Revenue Cycle operations, ensuring accurate and timely processing of all incoming payments. Our mission is to maintain the highest level of payment accuracy while supporting the organization's commitment to transparent and efficient healthcare billing. We are a dynamic team of detail-oriented professionals who take pride in maintaining the financial integrity of patient accounts. Our team members bring diverse experience in healthcare finance, combining analytical skills with a collaborative spirit to tackle complex payment scenarios.

Basic Qualifications

- 1+ years of finance experience
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience
- 2+ years cash posting experience with credits and refunds.

Preferred Qualifications

- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience with Excel and Open Practice Solutions.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,100/year in our lowest geographic market up to $109,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.