Technical Content & Training Specialist

Overview
Remarcable is seeking a Technical Content & Training Specialist to lead the rebuild of our online Help Center and develop clear, engaging training materials for both clients and internal staff. In this role, you’ll play a key part in shaping how users—on job sites, in offices, and across teams—learn, understand, and successfully use our SaaS platform.

This is a hands-on content and training role ideal for someone who thrives at the intersection of product, operations, and user experience. You’ll work closely with subject matter experts, product managers, support teams, and leadership to turn complex workflows into easy-to-follow guides, videos, and other learning resources

Who You Are
You’re highly organized, detail-oriented, and love simplifying complexity. You learn new tools quickly, are comfortable managing multiple projects, and thrive in fast-paced environments. Whether it’s documenting a process, designing a user guide, or supporting a training program, you bring clarity, structure, and a user-first mindset. You're often the go-to person when teammates need help navigating technical tools.

What You’ll Do

• Audit, rewrite, and expand the existing Help Center to improve clarity, structure, and usability.

• Create end-user documentation including step-by-step guides, FAQs, quick-start checklists, and reference materials.

• Develop training materials for clients (e.g., contractors and suppliers) and internal teams (e.g., onboarding guides, learning paths).

• Build visual aids such as process diagrams, annotated screenshots, and short instructional videos to support different learning styles.

• Collaborate with subject matter experts across teams to gather accurate information and translate it into user-friendly content.

• Maintain a consistent voice and style across all content that aligns with Remarcable’s tone and customer experience.

• Organize documentation into an easily searchable, well-structured content library.

• Identify gaps in user education and proactively propose new resources or delivery methods.

• Support internal training sessions by developing or delivering presentation materials, handouts, and walkthroughs.

• Continuously improve training and documentation based on product updates, support trends, and user feedback.

What You Bring

• 3+ years of experience in technical writing, instructional design, training development, or a similar role at a SaaS or tech company.

• Exceptional writing, editing, and communication skills—able to explain complex topics to non-technical users.

• Experience with documentation platforms (e.g., Zendesk, Help Scout, Confluence, Notion, or similar).

• Familiarity with content creation tools like Snagit, Loom, Canva, Lucidchart, or equivalent.

• Strong attention to detail, organizational skills, and an eye for improving user experience through content.

• Ability to manage multiple projects at once, from intake through publication.

• Collaborative mindset and confidence working across product, support, and training teams.

• A self-starter attitude with curiosity about construction workflows and SaaS usability.

Bonus Points For

• Experience writing for field-based or non-technical audiences.

• Background in construction, supply chain, or procurement.

• Exposure to learning management systems (LMS) or customer education platforms.

• Ability to create or script basic training videos or tutorials.

About Remarcable
Remarcable is a cloud-based platform helping electrical contractors and distributors streamline purchasing and tool management. With dual-functionality applications and direct integrations into contractor accounting systems, our platform enhances communication, simplifies workflows, and brings visibility to every stage of the procurement process.

Our team is made up of experts from across the electrical and distribution industries, working together to modernize the way contractors and suppliers do business.

Our Mission
To drive technology adoption in construction and deliver better efficiency, visibility, and communication to our customers.