Senior Manager, Strategic Customer Engagement, Rare Disease & Cardiometabolic Business Unit (CBU)

The Senior Manager, Strategic Customer Engagement, Rare Disease & Cardiometabolic CBU reports to the Executive Director, Strategic Customer Engagement, Rare Disease & Cardiometabolic CBU. This integral role functions in a cross-portfolio capacity and delivers across three primary pillars. One, provide technical and operational support to cross-portfolio field teams ensuring operational effectiveness and efficiency. Two, monitor field team performance through data driven tactics to understand pull-through and alignment with brand strategies. Three, act as the Chief of Staff to the Executive Director, Strategic Customer Engagement, assisting in the development of strategic plans, leadership support, and partner management.

A typical day may include the following:

1.Technical & Operational Support

• Act as the communication liaison between the home office, field teams, and internal cross-functional partners involved in field team support (e.g., commercial IT, commercial training, insights & analytics)
• Support territory planning, call execution optimization, and overall resource allocation, to enhance field team performance
• Ensure the implementation and optimization of standardized operational processes, tools, and systems to enhance field force effectiveness
• Act as technical support to field sales teams by triaging and resolving issues related to databases (e.g., master spreadsheet tools, lead characterization tools, Veeva CRM, Navigator, etc.)
• Partner with Commercial Training to support initiatives aimed at improving field force capabilities and adaptability to market changes including Plan of Action (POA)/Train the Trainer meetings, and overall career development
• Work with Finance to ensure field force budgets are properly aligned with field initiatives and reports generated to monitor adherence to budgets

2. Performance Tracking & Brand Strategy Alignment

• Partner with the CBU and cross-functional teams to support brand strategy alignment and pull through
• Leverage data to design and implement tactical plans and strategies to enhance the efficiency and output of cross-portfolio field sales teams
• Support cross-functional communication and alignment with Marketing, Access and Reimbursement, Training, Trade, and Field Medical
• Monitor key performance indicators such as sales growth, product uptake rates, and product adherence / persistence
• Collaborate with Senior Leadership to establish and monitor agreed metrics for the Rare Disease & Cardiometabolic CBU field teams and ensure regular review of execution plans
• Leverage advanced analytics and reporting tools to provide actionable insights and identify areas for improvement in field team performance, developing actionable plans to address gaps in execution and alignment

3. Chief of Staff

• Act as a key advisor to the Executive Director, providing data-driven insights and recommendations to support strategic decision-making
• Supporting the Executive Director in managing relationships with strategic customers, including preparing for senior management meetings and follow-ups
• Manage the overall strategic and operations calendar, organize and support content for staff meetings and business reviews
• Prepare briefing materials, reports, and presentations for internal and external engagements
• Drive internal change management initiatives to adapt to evolving market dynamics and organizational priorities

To be considered, The Senior Manager, Strategic Customer Engagement, Rare Disease & Cardiometabolic CBU must demonstrate the following skills and have:

• Bachelor’s Degree minimum, MBA preferred
• 7+ or more years of progressive pharmaceutical industry experience with a strong preference for field sales and / or home office experience
• Rare Disease product experience preferred
• Consulting background preferred
• Product launch experience preferred
• Travel as required; 10 - 15%
• High proficiency in the use of PowerPoint and Excel to build analyses and presentations (e.g. business reviews, account plan reviews, etc.).
• Background and experience in using CRM platforms and data (e.g. Veeva).
• Outstanding interpersonal, presentation, influencing and negotiation skills.
• Highly developed consultative skills that enable strong ways of working across a broad cross-functional team to find solutions to Customer and Business needs.
• Proven track record of strong performance including meeting or exceeding goals.
• Proactively and independently prioritize and advance requests and business needs.
• Ability to facilitate cross-functional collaboration (e.g. Finance, Marketing, Sales Analytics, HR, Compliance, Legal, etc.).
• Confidence and ability to communicate, cross-functionally, with senior executives in support of key initiatives.
• Excellent written and oral communication skills.
• Excellent analytical and strategic outlook to monitor key performance indicators and evaluate strategic implications