Solutions Consultant

As the Solutions Consultant at Regard, you will focus on ensuring comprehensive recognition of Regard’s impact on current customers, creating tailored proposals for prospective customers, and validating the benefit and impact with both groups. Additionally, the Solutions Consultant will act as a bridge between sales, product, and engineering to accurately convey our core products and system capabilities. This role will report directly to the VP of Sales while collaborating closely with the Senior Director of Customer Success to maintain consistent standards in conveying Regard's core capabilities and achieving benefit targets.

About Regard

Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.

• Bridge the gap between a customer's needs and Regard’s technical offerings and impact: Work with customers and the Sales team to understand prospect needs and system requirements to showcase Regard as a critical solution. Serve as an expert on Regard’s integrations and product impact, ensuring a deep understanding of how our platform fits within customer environments and enhances their workflows.
• Quantify Value Delivered: Collaborate with Customer Success and Sales teams to identify, measure, and document the clinical and financial value that Regard delivers to health systems.
• Develop Tailored Proposals: Create customized, data-backed proposals for prospective customers that clearly articulate the financial and operational benefits of implementing Regard.
• Champion Customer Outcomes: Work closely with the Customer Success team to ensure that current customers fully understand and validate the ongoing benefits of Regard, reinforcing satisfaction and retention.
• Navigate Complex Reimbursement and Quality Metrics: Dive into the intricacies of payer reimbursement models and quality improvement metrics to accurately represent the value Regard brings to healthcare providers.
• Collaborate Across Departments: Serve as a key liaison between Sales, Product, Customer Success, and Engineering teams to ensure that implementation requirements and product capabilities are effectively communicated and aligned with customer needs
• Enhance Sales Enablement: Develop and refine resources, tools, and processes, such as ROI templates, benchmarking tools, and discovery questionnaires, to equip the Sales team in uncovering areas of opportunity.
• Stay Informed on Industry Trends: Keep up to date with industry standards in CDI, revenue cycle management, and payer reimbursement to enhance Regard’s impact and maintain a competitive edge.

• 5+ years in healthcare sales engineering or consulting, with expertise in tailoring and presenting complex solutions to C-suite executives
• In-depth knowledge of middle revenue cycle/CDI, quality improvement quantifications, and payer reimbursement models
• Experience working directly with customers to understand their needs, validate potential impact, and present complex technical concepts in a clear and compelling manner
• Ability to build extensive technical knowledge of the Regard platform and solution to drive technical conversations with prospects
• Willingness to travel up to 20%

• Excellent communication skills, with the ability to effectively collaborate with Sales, Product, Engineering, and Customer Success teams
• Enthusiasm for building in an ambiguous startup environment
• Proactive, entrepreneurial mindset with a drive to shape and evolve the role and processes as the team grows

• For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship
• Strong preference for candidates who are within the New York City metro area willing to work a hybrid (2 days/week) schedule
• For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches and other fun perks
• Additionally, hybrid employees have the flexibility to work from locations outside of their home office from up to 6 weeks per year

• Generous commission plan
• Eligible for equity
• 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
• 18 PTO days/yr + 1 week holiday break
• Annual $750 learning & development stipend
• Company-sponsored team retreat + social events
• A sabbatical program

Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.

To be considered for the Solutions Consultant position you must be able to show proof that you can satisfy vendor credentialing at hospitals and health systems you will be assigned to within your region.  This describes the ongoing process hospitals and healthcare facilities use to verify that third-party suppliers and their sales representatives meet all the training, certification, and immunization requirements needed to be near patients or work onsite. A hospital’s supply chain department typically takes point on vendor credentialing, but anyone who oversees facility access or maintains vendor relationships can play a role in the credentialing process. Only after meeting all credentialing requirements are vendors and their products or services allowed access to the facility. Each location of care will have unique vendor credentialing requirements.

All candidates must successfully complete a background check as part of the hiring process.