Staff Product Designer

😎 Our Culture

Quantum Metric's number one objective is happy people, diverse and inclusive culture.  We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.  

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About you 

You’re looking for an environment, team, and role where you’ll thrive and do the best work of your career. That’s why, as a Staff Product Designer at Quantum Metric: 

- You are an owner. You’ll have a “seat at the table” from Day 1. Your partners and peers value what you do and expect you to have strong opinions. 

- You are curious about customers, the product, and design. You constantly look for data to better understand the world around you and love to share with others.

- You want to grow. You’ll never have to guess about what good looks like. We support you with clear coaching, opportunities and career paths. 

- You crave impact. Your success looks like helping thousands of brands meet the needs of over a billion people. Sound exciting? We think so too.

- You work from anywhere (and with anyone!). You’ll be able to work where and how you work best: at home, the office, or any mix of both. 

💡About your opportunity 

Quantum Metric bridges the gap between the unknown and delight by helping our clients find, diagnose and analyze all of their digital experiences (and some physical too!). We work with some of the largest brands in the world to build companies maniacally focused on solving for the customer. Our success across Quantum Metric scales to over a billion end users a year. If you want to have an impact, this is the place to do it. We’re a small start up of just over 400 people, but work with some of the largest brands in the world to help customers have better experiences.

We’re looking for someone who:

- Tackles complex workflows while using success metrics for guidance

- Works from discovery to delivery and tells a great story about the problems the experience solves. 

- Drives alignment, set goals, builds understanding, and motivation with partners and the team.

- Has experience in B2B, preferably Enterprise Saas environments

- Deeply understands the user to build compelling journeys, scenarios, information architecture, interaction flows, and visual designs

- Mentors other designers as to play an active role in growing Quantum Metric’s UX team and culture 

- Puts customers at the center of everything they do

- Demonstrates experience in delivering successful, intuitive products that scale with the complexity of enterprise

- Thrives when collaborating on strategy and vision with partners, leaders, and teams

- Can balance scope, speed, and quality to reach outcomes

- Can own the end-to-end design process, from leading discovery to producing high-fidelity screens to partnering with engineers to get the details right

- Practices a growth mindset - you want to learn, be challenged and do the same with others. 

- Has more than 8 years of experience

About UX at Quantum Metric

Our UX team is a passionate and diverse group who build consumer-grade experiences while solving enterprise-level problems. We’re set up to work as equal partners to our peers in product management and engineering, and we design and deliver a crafted experience to our customers by setting a high bar on ease of use.

One more thing you should know… There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% (or more!) of the qualifications. We also know that many UX folks come from backgrounds with different experiences that might not seem “standard”—and that’s okay! We value people who bring unique perspectives and add new knowledge to our team. 

You might not feel like you “check all the boxes” as you read this job post. We get it. And we feel these things ourselves, too. But we hope you’ll apply anyway because we’ll take great care in working with you. 

Compensation Range: $175,000 to $210,000

💻 Recruitment Process

Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest.

- Recruiter Screen (30 minutes)

- Hiring Manager Interview (45 minutes)

- Portfolio Review Panel (60 minutes)

- Chief Product Officer Interview (45 minutes)

- CEO Interview (30 minutes)

🏆 Perks and Benefits

This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. 

Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

FSA, DCFSA, and HSA accounts

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident

Healthy Rewards – Discount Programs

Discounts on Pet Insurance

401k (with employer match) and Options / Equity 

13 company holidays

Unlimited Paid Time Off 

Sick leave

Parental/Adoption Leave 

In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunities 

Rewards and recognition programs 

Robust onboarding and training program

One-time stipend for work-at-home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral Program 

Lead Referral Program

MacBook and awesome swag delivered to your door

Encouraging and collaborative culture 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

🐉 About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. 

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. 

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. 

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. 

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to [email protected].

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy:  https://www.quantummetric.com/legal/applicant-privacy-policy/

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