Product Development Manager for ServiceNow - job 1 of 2
- 5+ years of experience with ServiceNow in implementation, configuration, and maintenance of the platform.
- Knowledge of software product lifecycle stages, including planning, design, development, testing, and deployment.
- Familiarity with technical architecture alignment, product versioning, and maintenance release planning.
- Skill in managing feature delivery timelines, backlog prioritization, and cross-team dependencies.
- Understanding of product performance monitoring, customer feedback integration, and continuous improvement practices.
- Ability to serve as a technical liaison, translating business requirements into functional designs or roadmaps.
- Experience managing and reporting on schedule, cost, and quality metrics tied to product development milestones.
- Knowledge of system development methodologies including Agile, Scrum, and Waterfall.
- Ability to evaluate and integrate new technologies into existing product platforms or roadmaps.
- Oversee and coordinate the delivery of software-based products or enhancements for ServiceNow, from planning through implementation, across multiple teams and vendors.
- Facilitate collaboration between business users, technical developers, and enterprise architecture to ensure product solutions meet business needs and technical standards.
- Develop and maintain product roadmaps, release schedules, and delivery milestones.
- Track and report on the status of development activities, readiness for release, and risk mitigation strategies.
- Support business teams by translating requirements into actionable delivery plans and monitoring fulfillment through each development stage.
- Serve as a liaison with end users, addressing integration questions, custom development issues, and post-deployment support planning.
- Align product development timelines with available resources, funding, and procurement cycles.
- Lead or support prototyping, technical evaluations, or solution testing efforts prior to production release.
- Coordinate change management, customer communications, and stakeholder training related to new or updated product features.
- Ensure smooth transition of new functionality from development to operations and user adoption.
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