Head of Customer Support
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player’s voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Provide high-quality front-desk patient access support at OHSU School of Dentistry, handling registration, scheduling, insurance verification, payments, and patient inquiries in a fast-paced clinic environment.
Evolution is hiring on-site Game Presenters in Southfield to host live-stream casino games and provide exceptional player service in a high-energy studio environment.
Lead and scale Tabs' technical support function to deliver best-in-class merchant support, own incident response, and turn customer insights into product impact.
Lead frontline performance and coaching for Jerry.ai’s inbound virtual contact center, driving operational improvements and agent-level results across sales and service.
Serco seeks a seasonal General Clerk II to handle outbound/inbound calls, accurate data entry, and customer support for Health Insurance Marketplace verification work.
An experienced travel advisor will act as a primary support resource for seasoned advisors, managing complex booking questions, education and event logistics, and Member Development support tickets to improve member success.
Provide high-quality, sales-oriented customer service via Personal Teller Machines and digital channels while supporting bank operations and promoting financial products.
TransUnion is seeking a Credentialing and Onboarding Consultant to serve as the SME for the Real Estate Portal and drive onboarding, credentialing, testing, and platform integrations across business and technical teams.
VCA Powder Paws Animal Hospital in Park City seeks a customer-focused Client Service Representative to run front-desk operations, manage appointments and payments, and deliver exceptional client care.
Customer-focused legal practice in Austin is hiring an Intake Specialist/Receptionist to handle high-volume calls, qualify new clients, and support front-desk operations.
Customer-focused support representative needed to troubleshoot product issues, manage client relationships, and drive adoption for JustPark’s parking solutions in a US-based, hybrid role.
Be the welcoming face of Brandywine by Monarch Communities as a full-time Concierge/Front Desk associate supporting residents, guests, and staff on the 3pm–11pm shift.
Geoforce is hiring a Director/Manager of Customer Success Operations in Plano to build and lead a high-performing CSM team focused on retention, growth, and exceptional customer outcomes.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
