Customer Support Representative
About JustPark
JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.
We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality.
ParkHub revolutionized event parking in the US., optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.
Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.
About the role
We're looking for a Customer Support Representative who loves to solve problems, is amazing with customers, and wants to be a part of taking the support team to new levels. We are seeking someone who enjoys being the front line for customers, troubleshooting and resolving issues as they arise. The ideal candidate will be upbeat, professional, and have a positive attitude.
This person will be a subject-matter expert on industry and product solutions best practices, troubleshooting, and acting as the “guides” of JustPark for clients on a day-to-day basis. The position serves client relationships through regular telephone and email communication, ensuring that our clients understand, internalize, and experience the value of our products and service throughout the duration of their journey with JustPark.
The position will report directly to the Head of Customer Support who will provide guidance, support, and leadership as they work to ensure the success of our clients. This role requires a proactive, client-focused approach, a deep understanding of our products and industry, and the ability to build and maintain strong client relationships.
Responsibilities
- Provide customer support in the form of answering and documenting calls, sending emails, etc
- Troubleshoot JustPark’s software and hardware in real time, using diverse techniques
- Follow proper protocols when triaging and escalating issues to other team members as necessary
- Identify patterns in frequently occurring issues and provide customer feedback
- Work closely with other members of the CX team to ensure the success of all customers
- Help as needed with department projects and administrative work
- Strategic program development to plan for clients’ success and communication internally and externally on progress
- Retaining and identifying opportunities for increased adoption from existing clients
- Analyzing data independently to discover insights and trends that drive recommendations for clients
- Providing accurate and timely feedback for product and service improvements
- Maintaining current industry knowledge of industry trends and issues
- Document best practices and help train teammates
- Must be based in the US, ideally in the DFW area
- Ability to work evenings & weekends is required
- Some prior experience with use of CRM tools (we use Salesforce, Asana, G-Suite & Jira)
- Ability to travel to customer launches and support visits
- Highly analytical, process-oriented, and data-driven
- Strong empathy and passion for customers’ growth
- Flexibility to schedule calls based on customer availability
- Bachelor’s Degree preferred
- Customer Service or Event/Ticketing experience a strong plus
- Previous experience working in a fast-paced environment or in the tech industry is a plus
Recharge your batteries
- Complimentary in-office barista
- Catered breakfast & lunch between Tuesdays - Thursdays
- Weekly social events at the office
Investment in you and your wellbeing
- Comprehensive medical & dental coverage through Cigna
- Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
- Employee Assistance program
Simplifying journeys so you can breathe easier
- Subscriptions to mental health assistance platforms
- Travel stipend for local employees
We look out for your family
- Generous parental leave policy
- Fertility support via ARC Fertility
- Pet insurance and discount plans
Look after the pennies
- 401(k) retirement and savings plan
Success is best when it's shared
- Regular social activities such as annual Hackathons and ad hoc celebrations
Our Interview Process
First-stage - 30-minute virtual video interview via Google Meet with the People team to tell you more about JustPark and the role and learn more about your experience
Second-stage - 45-minute virtual video interview via Google Meet with the Hiring Manager
Final stage - A 1 hour final virtual interview to meet your wider team and manager and cover any final questions
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Serve as the welcoming front-line Patient Service Representative at Northwestern Medicine, handling patient check-ins, registrations, payments and scheduling for a multispecialty clinic.
Customer-focused Client Service Representative needed to handle escalated client inquiries, assist financial advisors, and maintain accurate account records in a hybrid Memphis-based role.
Evolution is hiring on-site Game Presenters in Southfield to host live-stream casino games and provide exceptional player service in a high-energy studio environment.
Wiz is hiring a Solutions Support Engineer to deliver technical support, troubleshoot cloud security incidents, and build scalable automation for customers in the US-West (PST) timezone.
Be the welcoming face of Brandywine by Monarch Communities as a full-time Concierge/Front Desk associate supporting residents, guests, and staff on the 3pm–11pm shift.
UChicago Medicine Ingalls Memorial is hiring an Admitting Representative to manage patient registration, insurance verification, and EHR documentation for evening shifts in Harvey, IL.
Join Morristown-Hamblen Healthcare System as a Patient Registration Specialist coordinating scheduling, insurance verification, and accurate patient registration for outpatient and surgical services.
UChicago Medicine is hiring a detail-oriented Patient Appointment Coordinator to manage scheduling, verify patient information, and provide excellent patient communication at the Burr Ridge Call Center.
Serco seeks a seasonal General Clerk II to handle outbound/inbound calls, accurate data entry, and customer support for Health Insurance Marketplace verification work.
GoodLeap is hiring a bilingual Client Support Manager in Roseville to serve as the primary installer partner contact, resolve escalations, and use data-driven insights to improve customer experience.
Red Hat seeks an experienced OpenShift Virtualization engineer to serve as a Dedicated Operations Technical Account Manager providing architecture, operations, and escalated support for a U.S. public sector customer.
Highbar Physical Therapy seeks a friendly Patient Care Coordinator to manage front-desk operations, patient intake, scheduling, and insurance communications at their East Providence clinic.
MacDonald-Miller Facility Solutions is hiring a Service Support Representative to manage incoming service requests and support commercial HVAC technicians and dispatch operations from our SeaTac HQ.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
