Personal Teller Associate
Overview
OVERVIEW:
Provide quality customer service to BankNewport customers with our Personal Teller Machines and electronic correspondence. Provide BankNewport customers with service excellence through customer resolution and customer follow-up while proactively building customer relationships through sales, cross selling and referrals.
Responsibilities
PRIMARY ACCOUNTABILITIES/RESPONSIBILITIES:
Performs additional functions necessary, within scope of authority, to provide the highest level of service and responsiveness to customers.
OTHER ACCOUNTABILITIES / RESPONSIBILITIES
Qualifications
POSITION REQUIREMENTS
College degree is preferred or high school diploma with equivalent experience. At least 2 years of customer service experience in a goal or incentive-based environment. Knowledge of or usage of electronic banking services, PTM’s and Chat. Strong organizational, communication, and problem solving skills. Must be detail oriented, analytical and able to multitask in a fast paced and ever changing environment to keep up with technology. General knowledge of Mobile Devices (tablets and smart phones) using Apple, Android, etc.. PC and Macintosh hardware, operating systems, Internet Explorer, Mozilla/Firefox, Safari, Chrome and MSOffice.
SUPERVISORY SCOPE
None
INDEPENDENT ACTION
Performs work independently within scope of established guidelines and practices. Forwards any and all major problems to the Call Center Manager where additional expertise and clarification of policies and procedures are needed.
BankNewport has a sales oriented culture to which all employees must adhere. It is expected that both internal and external customers be treated with competence, courtesy and concern. We must strive, as employees, to discover our customers’ needs and to determine and decide which product or service best meets those needs. Following a discussion, a solution should be developed to meet or exceed the customer’s expectations.
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BankNewport is proud to be your community bank. Founded in 1819, we are one of the oldest mutual savings banks not only in Rhode Island, but in the entire United States. Currently holding $2.6 Billion in assets, BankNewport is an FDIC-insured savi...
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