Client Experience Specialist

Rockstar is recruiting for a fast-growing, mission-driven digital health startup dedicated to improving the lives of autistic and neurodivergent adults. Our client offers virtual mental health services tailored specifically for autistic adults, and has quickly scaled to serve thousands of clients nationwide. The team is composed of thoughtful, action-oriented professionals and leading clinicians, united by a passion for transforming mental health outcomes for this underserved community.

The company is on a mission to make life happier and healthier for autistic and neurodivergent adults.

Autistic adults have been systematically overlooked by the healthcare system—despite autism diagnoses increasing more than 5x in the past 25 years. This has led to extremely poor outcomes: autistic adults are 11x more likely than the average person to experience suicidal ideation and face a life expectancy 30 years shorter than average.

The organization offers virtual mental health services—covered by insurance and built specifically for autistic adults. Thousands of people are helped to get diagnosed for the first time in their lives, paired with neurodivergent-affirming therapists, and supported through a sense of community. In just 2 years, the company has grown to double digit millions of run-rate revenue, thousands of active clients, and 200+ clinicians. The team is lean and ambitious, and recently raised a Series A to help transform mental health for autistic and neurodivergent adults.

The Role

As the Client Experience Specialist, this individual will build and maintain exceptional relationships with clients, collaborating cross-functionally to ensure clients have the best possible experience. This person will be the primary point of contact for the client base, ensuring every interaction reflects the organization’s commitment to outstanding service.

Core Responsibilities

- Manage all client communications across multiple channels (email, phone, text) with a focus on prompt, professional, and personalized responses

- Work closely with the executive team to develop and implement client experience strategies

- Create and document communication processes and best practices as the company scales

- Identify trends in client feedback and propose solutions to enhance service

- Coordinate with internal teams to resolve client queries and ensure smooth service delivery

- Take initiative in improving client experience systems and processes

What You Bring

The ideal candidate is someone who deeply cares about improving outcomes for autistic adults and sees beyond the day-to-day tasks. The company is seeking someone who is excited about building supportive, affirming client experiences from the ground up. If an individual thrives in dynamic environments and is passionate about creating exceptional support systems for autistic clients, this is the right opportunity.

- Experience in communication-heavy roles, preferably in a fast-paced startup environment

- Exceptional written and verbal communication skills

- Natural problem-solving ability and comfort with ambiguous situations

- Strong organizational skills and attention to detail

- Self-starter mentality with the ability to work independently

- Adaptability and eagerness to wear multiple hats as needs evolve

Candidates are encouraged to apply even without previous experience on a client success team or in healthcare!

What Is Offered

- Opportunity to shape a key role within a growing startup

- Competitive salary

- Health, dental, and vision benefits

- Flexible PTO policy

- Remote-first work environment

More about the Company

Our client’s team is composed of thoughtful, caring, action-oriented problem-solvers—paired with true experts in the field, including clinicians and autistic self-advocates. The operations team is based in New York and spread across the U.S., with talent from Bain, McKinsey, BCG, FirstHand Health, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more.

Culture

- Clients first – decisions start by asking what is best for clients; the team stays extremely close to the community and self-advocates to best support autistic adults

- Honesty and transparency – startups fail when they lose touch with reality. The team speaks the truth—to themselves and each other—because the mission depends on it.

- Play to win – the problems being solved are hard. The team is here for the challenge—and seeks teammates who are hungry to win.

- Growth mindset – not everything will be right the first time. The team learns fast, iterates, seeks feedback, and keeps getting better.

- Bias for action – velocity matters. The team moves quickly, makes decisions, and focuses on what drives impact.

- Enjoy the journey – the team is building something meaningful, but is here to enjoy themselves while doing it. Laughter, support, and fun are part of the day-to-day.