Customer Support Assistant - job 1 of 33
Company Description
About Us – Bela Brand Bat
At Bela Brand Bat, we bring bold creativity and strategic precision together to craft memorable brand experiences. Headquartered in Columbus and expanding across the U.S., our agency is known for delivering high-impact campaigns and unforgettable events that elevate brand identities. We don’t just plan—we connect, captivate, and convert audiences through meaningful, experiential marketing.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This position plays a vital role in ensuring customers receive timely, accurate, and professional assistance. The ideal candidate is proactive, organized, and passionate about providing high-quality support in a fast-paced business environment.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and in-person
Provide accurate information regarding products, services, and company policies
Resolve customer issues efficiently and escalate complex matters to the appropriate departments
Maintain detailed and organized records of interactions and follow-up activities
Support internal teams by relaying customer feedback and identifying areas for improvement
Assist with administrative tasks and document processing as needed
Uphold company standards in all communications and customer engagements
Qualifications
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Minimum of 1–2 years of experience in customer service or administrative support
Strong verbal and written communication skills
Excellent problem-solving and interpersonal abilities
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to multitask and stay organized under pressure
Professional demeanor and a customer-first attitude
Additional Information
Benefits
Competitive salary ($53,000 – $59,000 annually)
Career development and growth opportunities within the company
Supportive team environment with ongoing training
Paid time off and holidays
Health and wellness benefits available
Average salary estimate
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