Claims Manager - State Mandated Leave (DBL, PFL, PFML)

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

We are seeking a highly skilled and experienced Claims Manager to lead a team of 10–12 Claims and/or Team Specialists. This role is ideal for someone who brings deep expertise in State Mandated Disability Leave (DBL), Paid Family Leave (PFL), and Paid Family Medical Leave (PFML) claims and has a strong track record of people management. The Claims Manager will oversee daily operations, coach team members, manage escalated issues, and drive performance through data-driven insights and continuous improvement initiatives.

This is a hands-on leadership role requiring both strategic thinking and technical proficiency. The ideal candidate will be a subject matter expert in DBL, PFL, and PFML claims, capable of navigating complex regulatory environments while inspiring and developing their team.

• Lead and manage a team of Claims and Team Specialists, ensuring high performance and engagement.
• Oversee day-to-day workforce management, including scheduling, workload balancing, and prioritization of claims.
• Ensure compliance with DBL, PFL, PFML regulations and other relevant state mandates.
• Serve as a subject matter expert (SME) for DBL , PFL, PFML claims and escalated issues.
• Conduct regular one-on-one meetings, performance appraisals, and coaching sessions.
• Analyze KPIs and reporting to identify trends and inform action plans.
• Drive continuous improvement initiatives and cross-training efforts.
• Support onboarding, training, and development plans for new and existing team members.

• Proven leadership and people management skills.
• In-depth knowledge of DBL, PFL, and PFML claims processes and regulatory requirements.
• Strong analytical skills with the ability to interpret data and drive performance.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to manage escalated issues and serve as a technical resource for the team.

• Bachelor’s degree preferred; High School Diploma or GED required.
• Minimum 2 years of direct experience managing DBL, PFL, and PFML claims.
• Minimum 2 years of leadership experience in a claims or insurance operations environment.

Employee Benefits:  

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.