Practice integration associate

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Travel Required: Yes, 15% 

A key member of the Practice Integration team, the Practice Integration Associate helps to drive Privia’s process in onboarding and integrating top doctors into our national high performance network. The Practice Integration Associate serves as a key point person for all of the market-based and national Practice Integration team members, facilitating seamless coordination and communication. Additionally, you'll provide centralized knowledge management, support team member onboarding activities, and contribute to the development of optimal operating models for efficient work processes.

Primary Job Duties:

Knowledge Management

• Own and manage documentation, policies, and processes for Implementation and Training, often times across multiple teams at Privia; lead efforts to review and revise documentation and policies quarterly
• Manage updates to team wide project management tools and care center account tools (e.g. Monday.com, Salesforce, Privia University)
• Manage updates to Implementation and Training team intranet
• Manage incoming requests for training materials and knowledge articles
• Support and work with Directors to document new processes and roll out adjustments where needed on the project plan and team resources.
• Review and communicate content changes during Implementation, Training, or Practice Integration team meetings

Team Onboarding & Training

• An expert on the Privia Implementation and Training team processes, tools, and systems including the athenaOne EHR platform
• Own the creation and updates for all team onboarding documentation, including videos, guides, and playbooks
• Coordinate onboarding activities across resources and markets to create a streamlined experience
• Develop and facilitate skills assessment upon hire and annually thereafter
• Develop and facilitate teach back sessions for Implementation and Training team members
• Coordinate and execute ad hoc skill or knowledge based team trainings as opportunities are identified by Directors

Team Coordination, Communication and Support

• Document meeting minutes and coordinate follow up activities for Implementation and Training team meetings
• Provide issue management tracking, resolution, and ongoing support
• Establish strong relationships with our market based team members 
• Provide go-live support, as needed
• Publish and maintain Privia Connect Knowledge articles
• Manage and maintain the Practice Integration team calendar, team site, and Department wide monthly meeting
• Maintain the department’s NHO slide deck and manage the host assignments

Reporting

• Create and maintain implementation and training team metric trackers, reports, and dashboards
• Manage, organize, and ensure accuracy of care center data in Salesforce and Monday.com
• Run and distribute athenaNet eLearning reports across markets
• Run and distribute biweekly Implementation reports for athenaOne onboarding teams
• Review and disseminate post-live surveys to market/team leadership as feedback comes in
• Create newly closed Care Center acronyms to kick off Privia’s implementation process

• Bachelor's degree preferred or equivalent relevant experience
• 2+ years of experience in a professional environment
• Meeting management / coordination experience 
• Experience with data collection, reporting, and document management
• Must comply with HIPAA rules and regulations
• Minimal travel as needed (<20%)

Interpersonal Skills & Attributes:

• Collaborative and able to create visible value 
• Team approach to working with others, ability to perform a variety of duties within any  work-day
• Organizational skills from planning to execution of tasks and projects. 
• Process oriented with the ability to drive a project to completion
• Conflict management skills
• Ability to work in a very fast-paced and changing work environment 
• Problem solving skills with a proven track record 
• Attention to detail 
• Ability to work independently and as a team member 
• Self-directed and resourceful 
• Excellent communication and client facing skills 
• Excellent organizational skills

The salary range for this role is $65,000 to $75,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All of your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.