U.S. Customer Support
About Polymarket
Polymarket is the world’s largest prediction market. It’s half "put your money where your mouth is," half search engine for the future.
We're growing fast – both in terms of volume (>$6B traded so far this year) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.
About the Role
We’re looking for a community-first customer support lead to own the user experience across Discord, live chat, email, and beyond—during USA hours. You’ll be the trusted voice of Polymarket for thousands of users, solving problems in real time, spotting trends before they become issues, and helping shape the way we engage with our community.
This role goes beyond answering questions—you’ll build processes, create tools, and train others to deliver the kind of support that keeps users coming back. If you’re the kind of person who thrives in fast-moving environments, loves crypto culture, and knows Discord inside and out, you’ll fit right in.
What you'll do
Manage customer support inquiries, discord messages and live chat during USA timezones.
Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat).
Act as a trusted point of contact for the community and escalate high priority issues related to product, design & engineering teams.
Build internal programs, tools, resources and training to help launch or improve product support workflows.
Ensure compliance with Polymarket regulations and standards.
Use data and customer paint points to identify opportunities to reduce customer friction.
What we're looking for
3+ years of experience in web3, with a strong preference for someone with experience in crypto exchanges or financial services.
A discord savant. Ideally you’ve managed large discord communities before and are up to date with the latest best practices.
Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
You can pivot on the fly. Polymarket is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences.
You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, Prediction Markets, DAOs, and Web 3.0.
Benefits
Competitive salary & equity
Unlimited PTO, Health, Vision, & Dental coverage
401k match
Hardware setup — new MacBook Pro, big display, & accessories.
Average salary estimate
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