(US) Project Manager, Acute & Payer - job 1 of 2

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Reporting to the leadership team of Professional Services, the Project Manager will manage internal and external resources to deliver professional service engagements successfully and with quality outcomes. The Project Manager works closely with the internal and external stakeholders to understand the business requirements of the customer. Leveraging a team of Services Delivery staff and customer stakeholders, they drive the implementation of software solutions. As an informal leader of the delivery team, they act as primary contact for internal and external stakeholders providing project status reporting, expense management, risk identification and mitigation as well as aligning customer acceptance of deliverables.

• Analyzes scope, creates project plan, manages, monitors and controls multiple externally facing customer implementations of our software. Executes the project budget, team resources, communications, and project plans to deliver on time, on budget and within scope.
• Anticipate and address barriers to project success.  Identify and resolve risks and issues in a timely manner.  Escalate concerns to the project team and senior management when appropriate.
• Acting as primary interface to client business units during all phases of the project.  Leads formal presentations to internal and external stakeholders in a clear, concise, and explicit manner.
• Executes established SOPs and administrative responsibilities within expected timeframes. Influences impacts of project deliverables to financials (revenue recognition).A strong understanding of business acumen is required for change management purposes.
• Leads portfolio of mid-sized projects with some complexity. Collaborate with project team to meet customer's objectives and desired outcomes while delivering a quality customer experience.

• Previous experience with Project Management including Scope, Financial,  Schedule Management, Risk Mitigation, Change Management and 360 Communication.
• Strong leadership and relationship building capabilities, with ability to negotiate with and influence others to drive successful project outcomes. Ability to engage in difficult conversations about project dynamics.
• Team management skills aligning project resources to complete the scope of the engagement with excellent customer experience.
• Strong adaptability skills for changing customer landscapes, industry trends, and seeing each customer engagement as an opportunity to deliver quality services. 

• Previous healthcare software deployment experience
• PMP or Prince II designation an asset
• Post-secondary education in business or technology related field 

• 0-30% of the time

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $85,000- $90,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

(Corp C P2)

#LI-SG1 #LI-Remote

PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.