(US) Pharmacy Sales Support Representative - 6 Month Contract

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

The Pharmacy Sales Support Representative must have a demonstrated track record facilitating sales transactions to create a high-powered, efficient sales organization.    The primary responsibility of this role is to support the PointClickCare Pharmacy sales team by assisting with sales transactions and liaising with other departments within PointClickCare to accelerate sales objectives.  In addition to this primary responsibility, the candidate will also be responsible for assisting with ad hoc sales reporting and business process improvement.  To be successful in this role, you must demonstrate an ability to execute flawlessly within a fast-paced, high-growth software sales team.  This role reports to the Manager Pharmacy Sales Operations.

• Facilitating the creation of sales quotes and contracts, including product upgrades, time-bound discounts, professional services, and mergers and acquisitions- with pharmacy as primary and all other sales as secondary
• Analyzing subscription records to determine accurate pricing
• Managing opportunities for transactional sales      
• Collaborating with PointClickCare Sales Reps, clients, and prospects
• Liaising with Finance Customer Support to accelerate the quote approval process
• Collaborating with Practice Management, Customer Success, and Account Executives to process quotes
• Accelerating urgent opportunities through expert coordination of activities with key stakeholders on the sales, professional services, and finance teams
• Reviewing essential customer information, such as legal names, billing information, and registration numbers, prior to submitting a quote for approval to Financial Customer Support to ensure the data is complete and up to date
• Assisting Sales Operations in the preparation of ad hoc sales reports on an as-needed basis
• Working together Sales Operations on change management, requirements gathering, business process design, and improvement

• Experience with Salesforce CRM and CPQ
• Experience processing sales and/or financial transactions
• Experience with case/ticketing management systems (SFDC, JIRA)
• Experience in SaaS Sales, Marketing, or Customer Support
• Basic understanding of sales strategies and implementation methodologies
• Demonstrated ability to drive cross functional alignment
• Able to multi-task in an agile fashion
• Strong written and oral communication skills
• Experience in developing strong working relationships with sales leadership
• Consistently creates a high level of customer satisfaction and engagement
• Strong organizational and interpersonal skills
• Intermediate Excel skills including formulae and pivot tables
• Experience with diagramming business processes considered an asset
• Experience with subscription and/or pricing analysis considered an asset

This is contract role paid in an hourly rate, based on a 40 hour work week. The pay range is $33-$36 USD, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.