End User Delivery and Implementation Lead
Skills
- End-user technology deployment and lifecycle management
- Project planning and execution (MS Project, Jira, Trello)
- Change management (Prosci or equivalent)
- Stakeholder engagement and communications
- Vendor coordination and management
- Familiarity with SharePoint, Teams and collaboration platforms
- Understanding of ITIL and service management practices
- Strong analytical and problem-solving ability
Responsibilities
- Lead end-to-end delivery of end user technology projects, ensuring on-time, on-scope, on-budget delivery
- Develop and maintain detailed project plans, timelines, milestones, resource allocation, and risk mitigation
- Coordinate across internal technology teams, business stakeholders, and external vendors for successful implementations
- Oversee deployment of hardware, software, and end user technologies with minimal business disruption
- Ensure solutions meet business requirements, technical standards, and compliance guidelines
- Apply change management methodologies (e.g., Prosci) to drive user adoption and minimize resistance
- Build and execute measurable change management plans including stakeholder engagement, communications, and training
- Act as primary stakeholder contact during delivery and provide regular status, risk, and outcome updates to leadership
- Keep current on industry trends and recommend technologies to improve end user experience
Education
- Bachelor's degree in information technology, business administration, or related field (required)
- Master's degree in a relevant field (preferred)
Benefits
- Fully-paid health care benefits
- Generous parental and family leave policies
- Volunteer opportunities and employee-led affinity groups
- Mental and physical wellness programs
- Tuition assistance
- 401(k) savings program with employer match
- Discretionary bonus compensation
Average salary estimate
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