Program Manager - job 1 of 2

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

• Provide oversight and leadership to the OEM,
• Resource planning, including managing Field Service Specialist’s schedules within the various regions as they are deployed,
• Manage costs within an assigned budget,
• Develop and maintain program processes and procedures,
• Create and analyze reports on a periodic basis to present to the OEM and MSXI leadership,
• Responsible for KPIs and SLAs,
• Hiring, training, and developing members of the project team and
• Assure the completion of performance management processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor and report progress on the program to MSXI and OEM leadership,
• Manage to a timescale, completing a set number of visits in a given timeframe,
• Work to a strict set of manufacturer guidelines and parameters,
• Develop and maintain customer relations with OEM business owners, local Regions and Dealers,
• Demonstrate a sound understanding of Dealer aftersales processes within the Retailer network (Service, Parts and Warranty),
• Manage a team of fully independent Field Service Specialists in line with the OEM parameters,
• Create and present detailed reporting on the visit findings including recommended actions to OEM Management,
• Analysis of KPI data and identify Dealer’s weaknesses and strengths,
• Promote the value of the program to OEM management,
• Provide strong detailed, accurate and timely reporting to MSXI/OEM Management and
• Complete ad hoc duties where necessary for MSXI/OEM Management

• Minimum 5 years Project Management required, preferrable managing technical field teams
• A minimum of 3 to 5 years’ automotive experience required; current ASE certification is preferred but previously certified individuals will be considered,
• Highly motivated, adaptive, and autonomous with the ability to deliver results,
• Ability to travel in the USA on demand,
• Ability to analyze and document vehicle case updates,
• Ability to communicate technical information to all levels,
• Ability to analyze data and create custom reports using provided templates,
• Ability to effectively use MS Word, Excel, and PowerPoint and
• Ability to work independently and manage a progressive workload in a fast-paced environment.

EDUCATION and/or EXPERIENCE

• High School Diploma,
• Intermediate knowledge of Excel – will be tested,
• Analytical skills with ability to understand and communicate the meaning of the data being presented,
• Excellent Mathematical/Statistical and Logic skills and
• Excellent Reasoning and Organizationl skills.

LANGUAGE SKILLS

• Full professional proficiency in English is required and
• Minimum professional proficiency in Spanish is preferred.

MATHEMATICAL SKILLS

• Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required.

While performing the duties of this job, the employee is regularly required to:

• Travel in the US on demand,
• Call, video, email, message and communicate with dealers, OEM and co-workers during work hours and
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Office environment,
• The noise level in the work environment is usually moderate and
• Monday – Friday team hours plus admin hours.

WHAT WE HAVE TO OFFER

• Full-time position with benefits effective the first of the month following 30 days of employment,
• Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts and
• Paid standard US holidays and paid vacation time.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.