Fast Facts

Podium Education is seeking part-time HelpHub Specialists to support students with academic questions from August 15 to December 15, contributing to their success through guidance in various Tracks such as Digital Marketing and Data Analytics.

Responsibilities: HelpHub Specialists will assist students via chat and video, provide feedback on assignments, adapt to evolving course content, and collaborate within the HelpHub team.

Skills: Candidates must be tech-savvy, detail-oriented, adept at multitasking, and have a student-centric approach to support success in learning environments.

Qualifications: Candidates should have completed both parts of a designated Track and possess strong communication and organizational skills; experience in tutoring or relevant fields is preferred.

Location: This position can be performed remotely, with potential candidates from Austin, Phoenix, or other locations.

Compensation: $16 / Hourly

HelpHub Specialist

Austin | Phoenix | Remote, Part time | Seasonal

Part-time, seasonal employment:

August 15 - December 15th Dates may change depending on student enrollment

At Podium Education we believe every student deserves opportunities to develop in-demand skills that pave the way to a successful career. Through our flagship program, The Global Career Accelerator, we partner with universities to offer students credit-bearing online courses that ensure they are career-ready. 

We are expanding our teaching team to meet the demands of our growing student population with opportunities for HelpHub Specialists across all of our Tracks. HelpHub Specialists support students with academic questions on assignments and projects. 

The time commitment is approximately 15-20 working hours per week, and weekend work is required.

*Please note that this opportunity is only available to those who have completed both Parts (courses) for one of the following Tracks:

• Digital Marketing 
• Part 1: Ecommerce Marketing with Shopify
• Part 2: Social Media and Search Marketing 
• Coding for Web 
• Part 1: Intro to Web Development with HTML, CSS
• Part 2: Web Development with JavaScript & APIs
• Data Analytics 
• Part 1: Intro to Data Analytics
• Part 2: Data Visualization with Tableau
• Coding for Data 
• Part 1: Data Wrangling with SQL
• Part 2: Intro to Python for Data
• Web Development for Everyone
• Career Rotation 

Position Overview: 

As a HelpHub Specialist, you’ll play an essential role in supporting student success by delivering timely, accurate, and meaningful guidance through chat and video interactions. You’ll be responsible for providing high-quality feedback on assignments, assisting with platform and coding questions, and helping students navigate course content and tools. This position requires a tech-savvy, detail-oriented individual who is adaptable to frequent updates and committed to going above and beyond in helping students achieve their academic goals.

Job Description:

HelpHub Specialist (online tutor) Key Responsibilities:

• Student Support via Chat:Provide prompt and helpful responses to student inquiries, delivering resolutions through live chat and video as needed.
• Ensure students feel supported, confident, and motivated by creating a positive and encouraging experience.
•  Assignment Feedback:Review and provide timely, constructive feedback on student assignments, focusing on clarity, accuracy, and completeness.
• Identify areas where students can improve, offering actionable suggestions to support their learning and growth.
• Adapt to Evolving Course Content and Platforms:Stay current with updates to track content, coding syntax, and platform changes to provide accurate support.
• Demonstrate flexibility and a quick learning curve to adapt to any modifications or new tools introduced.
• Technology Proficiency:Comfortably navigate multiple systems, tools, and platforms used in our courses.
• Utilize tech resources efficiently to enhance response speed, accuracy, and overall service quality.
• Additional Responsibilities:Take on additional tasks and responsibilities as assigned, contributing to the overall improvement and efficiency of the HelpHub team.
• Participate actively in team projects, feedback sessions, and other collaborative initiatives.

Required Qualifications

• Student-Centric Focus: Strong commitment to supporting student success and providing an exceptional learning experience.
• Detail-Oriented: Thorough in reviewing assignments and providing feedback; attentive to nuances in student questions.
• Tech Savvy: Comfortable working with various online tools, including platforms with evolving coding syntax and functionality.
• Adaptable and Proactive: Quick to adjust to changes in track content and platform features, with a willingness to take on new challenges and tasks.
• Efficient Multitasking: Ability to balance multiple student inquiries, maintaining timely responses without sacrificing quality.
• Track-Specific Expertise: Must have completed and excelled in both parts of one of the following tracks:
• Digital Marketing (Shopify and Meta Ads)
• Coding for Web (HTML, CSS, JavaScript)
• Data Analytics (Excel and Tableau)
• Coding for Data (SQL, Tableau, Python)

Preferred Qualifications

• Experience tutoring or teaching.
• Experience applying digital marketing, data analytics or coding/web development skills professionally.
• Completed more than one Track of The Global Career Accelerator 

Technical Requirements

• Access to a high-speed internet connection
• Hardware: 
• Mac, Windows PC, or Chromebook
• Headphones or Headset
• Webcam

Compensation & Benefits

• Hourly Compensation: Starting at $16 per hour, with weekend availability required.
• Career Growth Opportunities: Potential for advancement within the company and opportunities to develop professionally as part of a dynamic team.
• Collaborative and Talented Team: Work alongside talented and intelligent co-workers in a supportive and stimulating environment.
• Impactful Work: Contribute to reshaping the college experience and positively influencing student outcomes.
• Startup Environment: Gain hands-on experience in a fast-paced startup, learning about diverse aspects of business operations and startup culture.
• Technical Skill Development: Build expertise navigating backend systems, including Communication Management Systems (CMS), Learning Management Systems (LMS), and Customer Relationship Management (CRM) tools, and various productivity software.
• Hands-On Skill Application: Reinforce and expand digital marketing, coding/web development, and data analytics skills by working one-on-one with students and quality-assuring new content.