Fast Facts

The Product Operations Analyst will enhance product performance and customer satisfaction by managing feedback, supporting product strategy, and optimizing operational workflows. This remote position is integral to driving continuous improvement within design and product operations teams.

Responsibilities: Key responsibilities include managing customer feedback, defining and tracking project metrics, supporting product development processes, and optimizing tools for team efficiency.

Skills: Strong analytical skills, proficiency in critical thinking, and experience with product or operational workflows are essential.

Qualifications: Minimum of 3 years of relevant experience or 2+ years with an advanced degree is required.

Location: This role is remote, but applicants within 45 miles of Westlake/Dallas, TX are expected to work on-site Tuesday through Thursday.

Compensation: $62800 - $87200 / Annually

Job Description:

The Design and Product Operations Analyst plays a critical role in enhancing product performance and customer satisfaction. This position is responsible for facilitating the voice of the customer by triaging feedback and translating insights into clear inputs for product strategy and prioritization. The role partners closely with Design and Product Management leadership to strengthen design and product operations maturity across tools, processes and ways of working.

This role also focuses on tool enablement and operational rigor, ensuring teams have the structure, education and reporting needed to plan, prioritize and deliver effectively. The ideal candidate is a proactive problem-solver who thrives in ambiguity, brings strong analytical skills and is motivated by driving continuous improvement across Design and Product Operations.

Who you’re committed to being:

• You enjoy learning and are open to new ways of doing things.
• You are not afraid to be yourself, experiment, make mistakes, ask questions and voice concerns.
• When communicating you are self-aware, insightful, and proactive.

What you’ll do:

• Triage and manage customer feedback to inform product strategy, roadmap decisions and prioritization.
• Partner with Design and Product Management leadership to define and track PM metrics, project health and operational reporting.
• Support prioritization frameworks and Product Development Lifecycle practices, extending and reinforcing existing operating models as the organization scales.
• Support the design and facilitation of Design and PM craft growth initiatives, including workshops and programs focused on PM health, effectiveness and continuous improvement.
• Enable and optimize tools and workflows to improve team efficiency and visibility.
• Contribute to the creation, documentation, and implementation of standardized Design and Product Operations processes across the organization.
• Collaborate with cross-functional partners to identify, unblock and resolve operational challenges.
• Provide backup support for key Design and Product operations meetings, including facilitation and coordination when needed.
• Contribute to and evolve the Productboard maturity program, including cleaning up existing structures, creating a more strategic taxonomy and establishing supporting processes, documentation and assets.
• Educate teams on Productboard best practices while promoting, monitoring and reinforcing consistent usage.

Experience you’ll bring:

• Experience supporting challenging org-wide initiatives that require a high degree of critical thinking
• A developing ability to navigate ambiguity and bring structure to evolving systems and processes.
• Emerging experience critiquing, improving and implementing product or operational workflows.
• Analytical background preferred, with comfort using data to inform decisions and measure impact.

Requirements:

• Requires a minimum of 3 years of related or equivalent experience; or 2+ years with an advanced degree.
• This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.

Physical Requirements:

This role is primarily performed in an office or home office setting and involves standard computer-based work.

EEOC Statement & Accommodations Statement:

Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.

If you need an accommodation to apply, interview, or perform essential job functions, please visit the bottom of our website to learn how to request an accommodation. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.

Pay Transparency:

The annual US base salary range for this role is $62,800 - $87,200 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

Applications must be submitted within 90 days after the initial posting date to be considered.

Recruiting Scam Notice:

Please be aware of recruiting scams. We’ll only contact you from an @pluralsight.com email or verified channels. We never ask for sensitive personal info or payments as part of the hiring process. All openings are posted on our Careers page.

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