Veterinary Receptionist
Skills
- Strong customer service and phone etiquette
- Familiarity with veterinary terminology and common procedures
- Accurate scheduling and payment processing
- Clear, empathetic communication for sensitive topics
- Good multitasking and organizational ability
- Basic computer proficiency (scheduling/software, email, POS)
Responsibilities
- Greet clients and pets, complete sign-in and verify appointment details
- Escort clients to exam rooms and relay information to clinical staff
- Answer incoming calls, schedule appointments, and make outbound reminders
- Process payments, manage invoicing, and maintain accurate records
- Explain common vaccines, procedures, and tests in client-friendly language
- Handle sensitive conversations (e.g., end-of-life, billing) with empathy and professionalism
- Maintain a clean, organized, client-ready reception area and assist with pet-related clean-up as needed
Education
- High school diploma or equivalent
- Previous experience in a medical or veterinary front desk, receptionist, or administrative role
Benefits
- Medical, dental, and vision insurance for full-time team members
- 401(k) retirement plan
- Paid time off and paid holidays
- Employee pet discount
- Employee referral bonus ($1,000)
- Hands-on training, mentorship, and internal growth opportunities
Average salary estimate
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