Customer Support Representative
Skills
- Experience in B2B technical or customer-facing roles
- Familiarity with Intercom, Salesforce, HubSpot, Google Suite and Notion
- Strong written and verbal communication skills for clear explanations
- Active listening and empathy when handling customers
- Troubleshooting and problem-solving aptitude for technical issues
- Good time management and prioritization under fast-paced conditions
- Comfort with remote work and working PT hours
Responsibilities
- Respond to inbound chat and email support requests for free and paid users with timely prioritization
- Troubleshoot product issues, replicate bugs, and escalate to engineering or sales per internal processes
- Guide free plan activations and basic onboarding to maximize user engagement
- Support technical setup and account checks for paid customers alongside Account Success Managers
- Capture and communicate customer feedback to product, sales, and engineering teams
- Create and maintain internal and external knowledge base content in Notion and Intercom
- Help generate KPI reports and surface quick wins to improve user engagement
- Collaborate cross-functionally with customer success, sales, product, engineering, and operations
Education
- High school diploma or equivalent required
- Bachelor’s degree preferred but not required
Benefits
- Health care plan (Medical, Dental & Vision)
- Flexible PTO policy
- Parental leave
- Free food & snacks (where applicable)
- Stock option plan / equity awards
- 401(k) plan
- Competitive base salary plus ~10% commission eligibility
- Remote work with requirement to be located in a supported US state and PT time zone
Average salary estimate
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To create a more connected business world by powering the exchange of data between companies. Our Values: Trust is our business. We create value by building trust in our company, our team, our technology, and our network. Never let anything comp...
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