Software Technical Support Specialist (2025)
Founded in 2000 by technologists and domain experts in engineering, geology, and finance, ENFOS is the leading environmental obligation subledger accounting platform purpose-built for Asset Retirement Obligations (ASC 410-20) and Environmental Remediation Obligations (ASC 410-30). ENFOS centralizes property, financial, compliance, and scientific data into a single system of record, transforming fragmented workflows into structured, auditable, and analyzable processes. We serve CFO organizations and remediation teams across energy, manufacturing, logistics, and government sectors with material environmental obligations and complex remediation portfolios. Differentiated as the only purpose-built subledger for environmental obligations, ENFOS delivers end-to-end workflow coverage—from inventory and measurement to spend management and compliance—while its deep domain expertise, regulatory alignment, and high switching costs provide strong defensibility.
Position:
We are seeking a Software Technical Support Specialist to join our Customer Success team. This is a full-time, Warrenville, IL–based role for a motivated, personable problem-solver who thrives on complex challenges. You’ll become a subject matter expert in ENFOS, providing Tier III support to customer System Administrators.
This role goes beyond scripted support — you’ll analyze, debug, and resolve technical and business-critical issues across integrations, accounting workflows, and compliance needs. You’ll split your time between customer support, software testing, and documentation while working closely with cross-functional teams.
The role reports to the Software Support Lead within Customer Success.
Responsibility
- Master the ENFOS platform and its business context (ASC 410-20/30, CERCLA, RCRA, SOX).
- Act as the primary point of contact for customer System Administrators, delivering clear, confident troubleshooting and resolution.
- Analyze and debug support tickets, collaborating with customers, Customer Success, and Engineering.
- Write technical documentation: issue resolutions, bug reports, test cases, specifications, and knowledge base articles.
- Ensure customer system configuration aligns with audit and compliance requirements.
- Maintain structured internal documentation on customer setups and stakeholder contacts.
- Partner with Sales, Marketing, QA, and Engineering on platform resolutions and feature delivery.
- Conduct software testing with QA for bug fixes and new features.
- Communicate fixes, enhancements, and releases to internal and external stakeholders.
- Support our OData API feed and customer dashboarding solutions (Microsoft Power BI).
- Participate in scrum meetings and cross-team collaboration.
- Education: Bachelor’s degree in Information Systems, Business, or STEM field (Finance/Accounting/Math minor preferred) or equivalent experience.
- Experience: 0–5 years in technical support or software troubleshooting.
- Technical Skills:
- Advanced Microsoft Office (Outlook, Excel, SharePoint, Power BI).
- Familiarity with ERP/CRM/project management/help desk systems.
- API testing tools and ERP integrations (Postman, FileZilla).
- Strong bug reproduction/documentation skills.
- Business & Finance:
- Understanding of GAAP and financial data analysis.
- Familiarity with audit and compliance frameworks.
- Soft Skills:
- Analytical mindset with strong problem-solving skills.
- Excellent written/verbal communication.
- Strong attention to detail and time management.
- Curiosity and adaptability to new tech (AI/ML experience a plus).
- Other: Professional integrity; willingness to travel <5%.
- Salary starting at $55k
- Full Family Health Care Plan with 100% Premium Coverage (Medical & Vision)
- Flexible Spending Account & Retirement Plan (401k)
- Stock Options
- Competitive PTO
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