Engagement Manager

Who we are:
Ambient.ai is a unified, AI-powered physical security platform helping the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.

Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.

Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.

We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our engineering, product, design, and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.

Ready to learn more? Connect with us on LinkedIn and YouTube

About the role:

The Engagement Manager role is perfect for someone with excellent interpersonal & project management skills, who enjoys working directly with customers to get them successfully set up, onboarded, trained, and using a platform/product. The role will focus on stakeholder management by actively engaging with key stakeholders, including customers, internal teams (such as sales, marketing, customer success, and engineering), and hardware vendors. The primary objective is to ensure that all parties involved in the pilot are aligned with its goals and expectations, fostering clear communication and collaboration to drive success.

Part project manager, coach, consultant, and product expert, you’ll be passionate about guiding our customers to get their hardware and Ambient software up and running quickly, allowing them to see value quickly.

If you want to be at a fast-moving startup, work closely with big-name companies on leading-edge software, provide expert advice, and help solve some of their mission-critical problems, you may be the person we’re looking for!

What you’ll do

• Be an integral part of making our customers successful. Ensure that their initial Ambient.ai journey through setup, onboarding, and implementation is fast, efficient, and low friction, setting the customer up for success (leading to retention and growth)

• Project manage & support our customers through setup, onboarding, implementation, testing, and launch, working with customers to establish and document critical goals, milestones, and deliverables, then measure & report progress towards those goals

• Become an expert on the Ambient.ai platform and keep up with industry trends, allowing you to establish a trusted relationship with your assigned customers

• Work as part of the Customer Success team focused on alignment across various internal teams that include customer success and pre-sales.

• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services

What you’ll bring

• 3+ years of experience in customer-facing customer success, customer implementation, or customer onboarding-type roles

• Strong project management skills and experience with managing SaaS software/tools implementation projects across multiple stakeholders

• Self-motivated, proactive team player with a high level of integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales

• Excellent interpersonal skills and ability to build strong internal and external relationships

• Strong analytical and problem-solving skills; can display trust and integrity under pressure when working through customer issues

• Strong verbal and written communication and presentation skills. Experience delivering training or onboarding materials to stakeholders and end-users would be advantageous

• Ability to work in a fast-paced environment and manage multiple priorities

• Basic understanding or interest in learning about machine learning / artificial intelligence

• Bonus: Project Management Professional (PMP) Certification

Why join us:

• We are creating an entirely new category within a 100+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible

• We have an impressive customer roster of F500 companies, including Adobe, TikTok, and SentinelOne

• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company

• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)

• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)

• The latest tech and awesome swag will be delivered to your door

• Enjoy a full range of opportunities to connect with your awesome co-workers

• We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist

Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.