Commercial Enablement Manager

Overview

Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.

Responsibilities

Who are you?

The Commercial Enablement Manager (CEM) is a key member of the Commercial Enablement Team who provides strategic support to the Sales and Strategic Account teams. Responsibilities include identifying and managing training needs, coordinating with other departments to deliver timely information, managing documentation and communication, and overseeing projects that help commercial colleagues succeed. The CEM frequently updates the team, assesses priorities, maintains knowledge bases, acts as an enablement expert, and represents the team's interests across internal collaborations. Additional tasks may involve supporting events, handling administration, developing training materials, and assisting with onboarding. 

In this role you will wear many hats, but your knowledge will be essential in the following:  

• Acquire expertise across Personify Health products, services, partnerships, processes, and support materials relevant to the success of the Commercial organization 
• Design, deliver, and maintain comprehensive training materials tailored for the Commercial Team, including presentations, knowledgebase resources, online learning modules, process documentation, role plays, playbooks, and competency assessments. 
• Collaborate and facilitate communication among Marketing, Product Development, other internal departments, subject matter experts, and stakeholders to provide updates on product enhancements and innovations, ensuring materials remain current and effective. 
• Coordinate with internal teams and external vendors to execute projects, ensuring timely delivery, adherence to scope, and budget compliance. 
• Provide regular updates to Commercial Teams regarding existing and new products or processes through meetings and documentation. 
• Collaborate with internal teams to integrate market perspectives into reviews of prospect and client needs, and adjust processes as needed to ensure consistency with client requirements and product features. 
• Conduct regular needs assessments with internal and external parties to identify strengths and areas for development when planning and prioritizing projects. 
• Evaluate training effectiveness using methods such as assessments, practical application, surveys, and other feedback mechanisms. 
• Support the maintenance of Seismic (including tagging) for the Commercial Team and collaborate with other departments to ensure accessibility and currency of materials. 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

What you bring to the Personify Health team:

In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:

• Bachelor’s degree or higher in Business Administration or related field 
• 5+ years’ success in client management, project management, or product training (SaaS experience preferred) 
• Skilled in curriculum design, training delivery, and assessment (online L&D software preferred) 
• Proven ability to manage multiple projects, prioritize effectively, work under pressure, and meet deadlines 
• Proficiency in Salesforce and Microsoft PowerPoint 
• Experience with Seismic (strongly preferred) and Gainsight (preferred) 

You also take pride in offering the following Core Skills, Competencies, and Characteristics:

• Knowledge of Health, Wellbeing & Navigation Market 
• Excellent organization and prioritization skills with a strong attention to detail and ability to meet deadlines.  
• Excellent oral and visual presentation skills  
• Excellent communication and writing (technical and non-technical) skills  
• Strong understanding of the impact new features/processes have to the business, clients, and end users.  
• Ability to understand complex technical product features/processes and synthesize into training materials that are easily understood and relevant to audience.  
• Top-notch project management skills, and experience in project management principles 
• Entrepreneurial, self-start approach.  
• Creativity both in problem solving and in developing materials that facilitate the comprehension of products and processes.  
• Ability to engage and motivate others in a team environment.  
• Ability to establish credibility and create confidence quickly and easily. 
• You bring passion and playfulness to your work and those around you and possess a collaborative, “can do” attitude 

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $90,000 to $110,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 10% target bonus/variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

#WeAreHiring #PersonifyHealth

Beware of Hiring Scams: Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to [email protected]. All of our legitimate openings can be found on the Personify Health Career Site.

Application Deadline: Open until position is filled.