Customer Service Sales Representative

Job Title: Customer Service Sales Representative

Position Type: Full-Time

Working Hours: US Hours

About Pavago
At Pavago, we specialize in connecting exceptional remote professionals with innovative companies. We are currently hiring a Customer Service Sales Representative for one of our clients. This role is ideal for a motivated, customer-focused professional who enjoys building relationships, solving problems, and driving sales growth.

Responsibilities

Customer Engagement & Support

• Engage with customers primarily via phone, but also through email and chat, to answer inquiries, resolve issues, and provide product/service information.
• Build and maintain strong, positive relationships by delivering personalized and attentive customer experiences.
• Ensure all customer interactions are logged and tracked accurately within the CRM platform (e.g., Salesforce, HubSpot, Zoho).

Sales & Business Development

• Actively listen to customers to identify their needs and recommend tailored solutions.
• Promote, upsell, and cross-sell products or services in a way that adds genuine value to the customer.
• Follow up with existing clients to encourage repeat business, maintain retention, and strengthen customer loyalty.
• Consistently work toward achieving and surpassing monthly and quarterly sales targets.

Operational & Administrative Support

• Maintain up-to-date and accurate records of customer interactions, sales activities, and outcomes in the CRM system.
• Generate and review CRM reports to track personal progress and contribute to team sales goals.
• Manage daily tasks efficiently using communication and productivity tools such as Slack, Microsoft Teams, Gmail/Outlook, and Google Workspace.
• Participate in team meetings, training sessions, and performance reviews to align with company objectives and continuously improve.

What Makes You a Strong Candidate

You are a confident, people-oriented communicator who thrives in customer-facing roles. You have the ability to quickly build rapport, actively listen, and adapt your approach to meet customer needs while also pursuing sales opportunities. Your organizational skills ensure that nothing falls through the cracks, and your drive to meet goals keeps you motivated. Tech-savvy and adaptable, you are comfortable working with CRM systems and online communication tools, and you bring a proactive, results-driven mindset to every interaction.

Required Experience & Skills

• 1–3 years of experience in customer service, sales, or retention.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build trust and credibility.
• Proven ability to meet or exceed sales targets.
• Proficiency with CRM platforms (Salesforce, HubSpot, Zoho, or similar).
• Comfortable using communication tools such as Slack, Microsoft Teams, or Outlook/Gmail.
• Strong organizational and time-management abilities with attention to detail.
• Self-motivated, adaptable, and results-oriented.

What Does a Typical Day Look Like?

Your day will begin by reviewing your schedule, checking CRM dashboards for pending tasks, and preparing for follow-up calls. You’ll spend much of your day speaking with customers to answer questions, resolve issues, and offer solutions that best fit their needs. Between calls, you’ll update customer records in the CRM, track progress against your sales goals, and collaborate with your team through communication tools like Slack or Teams. You’ll also dedicate time to outreach, following up on leads, and nurturing long-term relationships. By the end of the day, you’ll have balanced customer service with sales activity, ensuring both immediate results and lasting customer satisfaction.

Interview Process

1. Initial Phone Call: Engage in a brief conversation to understand your experience and suitability for the role.
2. Video Interview: Delve deeper into your professional background and assess your skills in a 30-minute call.
3. Final Interview: Have a comprehensive discussion with our client to ensure mutual alignment.
4. Background Checks: Conduct swift verification of your references and past employment details.

Ready to Apply?
If you are passionate about delivering exceptional service, motivated by achieving sales success, and eager to grow with an innovative team, we’d love to hear from you.