Configuration Analyst I

Overview

The Configuration Analyst provides both operational support to, and analysis of, lower complexity Configuration-related activities. The Configuration Analyst creates, updates, tests and maintains system configuration to support all benefit designs and ensure successful configuration, integration, and accurate and timely payment of claims and all Partnership systems. Coordinates testing, quality assurance, configuration, installation, and support to ensure smooth, stable and timely implementation of technology solutions, considering all the areas that a change may impact in the current benefit setup and determine the most appropriate way to implement the change (e.g., research and look at tables impacted, order of processing, downstream impacts, and unintended consequences).

Responsibilities

• Apply technical expertise and business analysis concepts to evaluate policy requirements through research and fact-finding combined with an understanding of applicable business and industry standards, to define and implement complex system specifications.
• Apply business systems concepts to design details of complex automated software systems, ensuring compliance with governing program policies and procedures.
• Serves as subject matter expert for Partnership software systems and tools within the Configuration department assigned areas of responsibility.
• Participate in cross-functional teams to solve lower complexity business or software systems issues.
• Consult with appropriate internal departments on issues of policy and program interpretation/clarity.
• Document Partnership system configuration modifications and enhancements; maintain system configuration library and communicate changes to impacted Partnership departments.
• Troubleshoot and perform research on lower complexity software system issues and projects.
• Develop and maintain internal processes related to automated workflow distribution systems for all impacted departments.
• Responsible for all EDCT-QMED activities within the Configuration department area of responsibility and coordinate with appropriate departments.

SECONDARY DUTIES AND RESPONSIBILITIES

         Performs other duties as assigned.

• Provides backup support for Configuration Specialist functions.

Qualifications

Education and Experience

Bachelor’s degree in a technical field preferred. Two (2) year’s prior experience in IT/Configuration or similar capacity in a healthcare environment, working knowledge and troubleshooting experience in software system environment and networking recommended; or equivalent combination of education and experience.

Special Skills,

Licenses and

Certifications

Highly proficient ability to learn new skills in software, report authoring, and data development and analytics. Ability to translate policy requirements into business requirements and systems change and reporting requirements preferred.

Performance

Based

Competencies

Excellent analytical skills to rationally resolve simple and/or complex policy and technical problems. Excellent written and oral communication skills. Ability to present statistical and technical data in a clear and understandable manner. Ability to articulate technical concepts with both technical and non-technical vendors, peers, and trainers. Excellent organization skills to work on multiple assignments simultaneously, prioritize work, and complete projects within established time frames.

Work Environment

And Physical

Demands

Ability to use a computer keyboard. More than 80% of work time is spent in front of a computer monitor. When required, ability to move, carry, or lift objects of varying sizes, weighing up to 10 lbs.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan's policies and procedures as they may from time to time be updated.

HIRING RANGE:

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change