Associate Director, GXP IT Support

The Role

We are seeking a GxP IT Support Manager to establish and lead a global support function responsible for ensuring reliable, compliant, and secure operations of GxP IT and OT systems across Moderna’s worldwide facilities.

This leader will define and implement processes, build team capabilities, and establish industry-standard IT Service Management (ITSM) practices to deliver consistent, high-quality support for systems operating in regulated environments. The manager will partner closely with Cybersecurity, Digital Core, Automation, CMC, and Quality teams to ensure that all support activities align with regulatory requirements, internal standards, and security controls.

We are looking for a structured, collaborative, and transparent leader who brings clarity through process discipline and proactive communication. The ideal candidate is eager to strengthen and grow a developing function, creating stability and consistency through clear expectations and well-defined responsibilities. They will lead with confidence and fairness, working effectively across teams while holding firm on compliance, service standards, and operational boundaries. This is an opportunity to shape a critical global capability—one that values accountability, partnership, and continuous improvement.

Here’s What You’ll Do

• Establish and lead a global GxP IT Support function focused on providing reliable, compliant, and secure operations for IT and OT systems across Moderna’s worldwide facilities.

• Define the team’s structure, roles, and operating model, ensuring clarity of responsibilities, global consistency, and effective collaboration.

• Design and implement IT Service Management (ITSM) processes for incident, problem, change, and service request management in GxP environments, ensuring all GxP IT activities performed are documented and validated/qualified as needed.

• Set and manage service levels (SLAs/OLAs) to measure performance, ensure accountability, and drive continuous improvement across global support operations.

• Develop standardized documentation, runbooks, and support procedures that are audit-ready, repeatable, and aligned with compliance expectations.

• Act as a bridge between Digital Core/IT and CMC, serving as a single point of coordination for planned maintenance activities (e.g., NAC changes, system updates, infrastructure work) to ensure effective communication, minimal disruption, and alignment of priorities across teams.

• Collaborate with Cybersecurity and Compliance to ensure all GxP systems are supported in accordance with enterprise security policies, standards, and controls. Embed security practices such as access management, patching, and vulnerability remediation into daily support operations.

• Partner closely with Applications and Systems Owners, and stakeholders in Manufacturing and Lab facilities.

• Work with Automation, CMC, and Quality teams to ensure smooth transitions of new systems into production, with appropriate documentation, training, and monitoring in place.

• Ensure all support activities follow approved SOPs, work instructions, and quality protocols, maintaining audit readiness at all times.

• Provide global operational support to ensure the stability, reliability, and performance of GxP IT/OT systems.

• Track and analyze KPIs and service metrics to identify trends, optimize performance, and improve process maturity.

• Collaborate with internal IT and engineering teams to manage escalations effectively and resolve cross-functional issues.

• Foster a culture of accountability, compliance, and service excellence within the team, ensuring continuous improvement of the support function.

Here’s What You’ll Need (Basic Qualifications)

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.

• 10+ years of IT experience, including at least 3 years in a support management or service delivery leadership role.

• Proven experience operating within GxP-regulated environments in the biotech, pharmaceutical, or life sciences industries.

• Strong knowledge of IT Service Management (ITSM) frameworks, such as ITIL, and experience implementing or maturing ITSM processes.

• Demonstrated ability to build new teams, processes, and support models in a complex or regulated setting.

• Experience working cross-functionally with Cybersecurity, Automation, CMC, and Quality teams.

• Deep understanding of SOP-driven environments, with a commitment to compliance, documentation, and audit readiness.

• Excellent leadership, communication, and stakeholder management skills, with the ability to influence across global teams.

• Strong analytical and problem-solving capabilities, with a focus on operational excellence and continuous improvement.

• A commitment to continuous learning and professional development, staying updated with the latest industry trends, technologies, and best practices.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Advanced degree or relevant certifications such as ITIL, PMP, CISSP, or CISM.

• Familiarity with GxP SaaS or cloud-hosted systems, and exposure to manufacturing and laboratory technologies (MES, LIMS, SCADA).

• Understanding of cybersecurity and data integrity frameworks, including NIST, ISO 27001, and 21 CFR Part 11.

• Experience supporting or leading global IT/OT operations with multiple sites and time zones.

• Proven ability to implement monitoring, automation, and proactive support models that enhance reliability and reduce downtime.

• A mindset focused on collaboration, accountability, and operational maturity, with a passion for building scalable, compliant support capabilities.

At Moderna, we believe that when you feel your best, you can do your best work.  That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.

• Best-in-class healthcare coverage, plus a suite of voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Lifestyle Spending Accounts to personalize your well-being journey
• Family planning and adoption benefits
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investment opportunities
• Location-specific perks and extras

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. 

Our Working Model 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law.  Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Accommodations

We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com. 

Export Control Notice

This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.

-