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Forward Deployed Engineer - US

Parloa is a fast-growing conversational AI SaaS startup building voice-first GenAI contact center solutions. We're looking for a hands-on Forward Deployed Engineer to lead field implementations, integrate and extend the Parloa platform in complex enterprise environments, and act as a technical partner to customer engineering teams to drive rapid adoption and measurable impact.

Skills

  • Hands-on Python or TypeScript development
  • Infrastructure as code with Terraform and Kubernetes operations
  • Experience with cloud platforms (Azure preferred)
  • API design and integration
  • Databases: MongoDB, CosmosDB, PostgreSQL
  • CI/CD pipelines and release processes
  • Monitoring and observability (Grafana, Prometheus, Datadog, ELK)
  • Experience with LLMs, prompt engineering, and retrieval-augmented generation (RAG)
  • Strong debugging and production troubleshooting skills
  • Customer-facing implementation experience

Responsibilities

  • Deploy and integrate Parloa's platform into complex enterprise environments, including system configuration and production rollouts
  • Implement API integrations, custom code extensions, and workflow integrations tailored to customer use cases
  • Performance tune, debug, and optimize deployments in real time in production environments
  • Act as the embedded technical expert and trusted partner for customer engineering teams throughout deployment and post-launch
  • Collaborate with Deployment Strategists and Product to escalate field feedback and influence product improvements
  • Travel to customer sites for key deployment phases (up to ~25%) and support on-site adoption activities

Education

  • Degree in Computer Science, Engineering, or a related technical field
  • Cloud or infrastructure certifications (Azure/AWS/GCP/Kubernetes) are a plus

Benefits

  • Competitive compensation and equity package
  • Flexible working hours and unlimited PTO
  • Hybrid work environment with a New York office (social area, snacks, drinks)
  • Immersive onboarding in Berlin and opportunities for international travel
  • Training and development budget
  • Health insurance, Nilo Health, ClassPass membership
  • Weekly sponsored office lunches and regular team events
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$165000 / YEARLY (est.)
min
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$140000K
$190000K

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We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2017 in the heart of Berlin, Parloa has... become one of the leading SaaS platforms fo...

2 jobs
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TEAM SIZE
SALARY RANGE
$140,000/yr - $190,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 20, 2025
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