Fast Facts

Panopto is seeking a Head of Transformation & Operational Effectiveness to lead enterprise-wide transformation, ensuring alignment with strategic priorities and measurable outcomes in a remote-first environment.

Responsibilities: Key responsibilities include managing the company's operating rhythm, overseeing cross-functional programs, leading board governance, and driving change management initiatives.

Skills: Candidates must have over 8 years of experience in transformation roles within SaaS/technology, strong communication skills, and proficiency with project management tools like Jira and Google Workspace.

Qualifications: Preferred qualifications include experience in AI-enabled product environments, private equity-backed transformations, or post-acquisition integration.

Location: This position is fully remote within the U.S.

Compensation: $160000 - $175000 / Annually

Company Overview:

At Panopto, we are driven by a powerful purpose: to be the leader in visual and audio-based learning. We do this by empowering learners with interactive video and by obsessively understanding our users' goals and delivering solutions that truly matter. Backed by a leading private equity firm, we are a team of approximately 200 professionals dedicated to doing the most impactful work of our careers.

Panopto is a dynamic and rapidly growing company backed by a leading private equity firm. With a team of approximately 200 dedicated professionals, we are committed to empowering learners with interactive video. As we continue to expand, we are seeking an experienced Head of Transformation & Strategy to ensure that the entire enterprise operates on a unified rhythm, driving clarity, accountability, and measurable impact across our most important initiatives.

Position Summary:

The Head of Transformation & Operational Effectiveness is a senior leader in the COO Office responsible for turning Panopto’s strategic priorities into outcomes. This role ensures that transformation priorities, revenue goals, and customer outcomes are delivered through disciplined operating structures, transparent tracking, and consistent execution.

This role is responsible for driving enterprise-wide transformation. Reporting into the COO, this leader owns the company’s operating rhythm, manages the company initiative portfolio, and plays a critical role in board governance and reporting discipline. Acting as strategist, operator, and builder, this leader connects GTM teams, Product, Engineering, and Operations to remove barriers, enable execution velocity, and ensure Panopto presents itself with clarity to the ELT and the Board.

In this role, you will

• Own the operating rhythm: Design and run an effective, company-wide cadence for planning, priorities, reviews, and retrospectives. Establish “one tracker, one nomenclature, one truth.”
• Own the company’s meeting architecture: Lead the strategy, planning, and execution of all company-wide meetings—including ELT sessions, SLT sessions, company town halls, and board meetings—by setting agendas, driving content and deck creation, coordinating logistics, and ensuring each meeting results in clear decisions, follow-through, and visible alignment.
• Translate strategy into execution: Lead cross-functional programs that deliver Panopto’s Rallying Cry and Defining Objectives, transformation priorities, revenue goals, and customer outcomes.
• Run the company initiative portfolio: Manage the enterprise-wide portfolio, including initiative health, risks, dependencies, budgets, and accountability. Escalate early and unblock quickly.
• Stand up a lean PMO: Build lightweight standards for scope, timelines, RAID, communications, and change control. Coach initiative owners to adopt them.
• Drive board and ELT readiness: Own the cadence and preparation for ELT and Board meetings, refining how Panopto presents its strategy, progress, and impact. Deliver clear, disciplined reporting and follow-through.
• Orchestrate change management: Partner with PX, Comms, and functional leaders to ensure organizational changes land with clarity, training, and measurable adoption.
• Enable integrations and acquisitions: Support COO and ELT in diligence and post-deal integration, ensuring smooth transitions from strategy into execution.
• Make data useful: Define metrics for initiatives, build dashboards with RevOps, Biz Systems, Product, and Finance, and drive learning loops.
• Raise the bar: Continuously audit operating gaps, recommend improvements, and hold owners accountable for results.

How you’ll work:

• Be customer-first and outcome-oriented, always linking initiatives to value delivered.
• Operate with clarity over complexity, documenting decisions, owners, and progress visibly.
• Show low ego, high accountability, building trust quickly across all levels.
• Work in weekly and quarterly loops, ensuring progress is visible and measurable.
• Coach and influence, enabling execution across functions and through a distributed network of initiative owners.

Required Qualifications:

• 8+ years leading transformation, portfolio management, or cross-functional programs in SaaS/technology.
• Proven success managing execution across Product, Engineering, GTM, and Operations in a 150–500 person company.
• Strong planning and change skills, from initiative charter to launch to sustainment.
• Excellent written/verbal communication with a track record of building simple, compelling narratives for executives and boards.
• Strong analytical comfort; able to partner with RevOps, Finance, and Biz Systems to instrument and interpret dashboards.
• Tools: Google Workspace, Jira or similar, project/portfolio tools. O365 tools. Basic SQL/BI experience is a plus.
• Preferred: Experience in AI-enabled product environments, PE-backed transformation, or integration of acquisitions.

How success is measured:

• On-time delivery of initiatives and reduced variance to plan.
• Improved cycle time and reduced rework across critical handoffs.
• Visible adoption of PMO and portfolio standards by initiative owners.
• ELT and Board satisfaction with clarity, decision speed, and reporting discipline.
• Tangible business impact from the initiative portfolio (ARR growth, churn reduction, NRR improvement, customer outcomes).

$160,000 - $175,000 a year

The salary range for this position is $160,000 - $175,000 USD per year. This position is also eligible for a bonus as part of the compensation package.

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge, skills, experience, and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs such as health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and programs that provide for both paid and unpaid time away from work. At Panopto, we know that great people make an organization great. We value our people and offer employees benefits that are market competitive for our industry. Learn more about what working at Panopto can mean for you.

At Panopto, our commitment to pay equity and transparency is unwavering. We do not engage in salary negotiations beyond the established range to maintain fairness and prevent potential pay disparities among team members based on negotiation strategies.

The Team:

Reporting to the Chief Operating Officer, you will work closely with our executive leadership team, senior leadership team, and all other functional leaders to drive transformative initiatives. 

Panopto is aligning around clear priorities, simple operating rhythms, and AI-forward execution. This role drives company-wide transformation by turning strategy into outcomes, creating a single source of truth for initiatives, and removing friction between teams so customers feel the impact fast.

Our people and culture

Panopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.

Our purpose

We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.

Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the People Experience department.

Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. 

Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.

Use of Artificial Intelligence (AI):

Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.

Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.

By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.

We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.

To ensure fairness and transparency: We have human oversight in all hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.

Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.

We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.

Panopto is dedicated to a fair and equitable hiring process for all candidates.