General Operations Manager for US DTC Company (Remote)

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We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world.

We’re looking for a skilled operator with experience in Shopify DTC e-commerce to streamline, stabilize, and optimize both our day-to-day operations and operational strategy.

Key Responsibilities:

Supply Chain and Manufacturing Management:

• Coordinate with manufacturers overseas to develop product samples and manage bulk order production.
• Oversee the entire supply chain process, ensuring timely production and quality control.
• Maintain relationships with manufacturers and negotiate terms to ensure cost-effectiveness and quality.
• Never let us be out of stock with core best-sellers
• Make sure we aren’t overstocked on the balance sheet for our inventory
• Use our inventory demand planning tool to forecast inventory requirements for revenue goals.
• Be a hard-nosed negotiator to ensure we have the best price on existing products
• Source additional suppliers
  

Logistics and Distribution:

• Interview and present 3PL partner options to our founder.
• Manage relationships with third-party logistics (3PL) providers to ensure efficient and accurate shipping of orders to customers.
• Onboard our company to chosen ERP(s) (next: Luminous)
• Monitor and optimize logistics processes to reduce shipping times and costs.
• Hold our 3PL accountable to agreed-upon metrics
• Make sure our systems are set up to effectively communicate with their systems
  

Product Development:

• Supervise the preparation of SKUs for new items, ensuring they meet industry standards.
• Collaborate with the design and marketing departments to align product development with customer demand and brand vision.
• Manage the operational marketing and product calendar
• Onboard with PLM software and manage the process
• Oversee sample development, communication, and timelines.
  

Customer Service Management:

• Handle future migration to Gorgias.
• Set benchmarks for the customer service team to ensure quality support is provided.
• Oversee the customer service team, ensuring high-quality customer support.
• Develop strategies to enhance customer service efficiency and effectiveness.
• Handle complex customer queries and complaints, providing timely and satisfactory resolutions.
  

Operational Strategy and Process Improvement:

• Implement and refine SOPs and policies to improve overall efficiency.
• Identify areas for process improvements and cost reduction.
• Stay informed about industry trends and best practices in operations management.
  

Team Leadership and Development:

• Lead the creative team, own the output KPIs.
• Lead, motivate, and support our team to achieve operational excellence.
• Provide training and development opportunities for team members.
• Ensure the team is aware of all necessary metrics we track for success.
  

Contractor & Agency Recruiting/Management:

• Source and recruit affiliate creators on Instagram & TikTok.
• Work with the founder to develop standards for hiring of critical roles.
• Develop and manage SOPs for hiring.
• Source and interview agencies.
• Onboard with agencies.
  

Special Projects:

• Learn about emerging tech, trends, and systems on the fly to take broad ideas and turn them into structured execution
• Organize and manage all brand digital assets.
• Work in and manage other departments as needed.
• Jump into “anything ops” - nothing is off limits, from VA coordination to tech stack setup.

Need to have:

• Proven experience in operations management in DTC e-commerce.
• Strong understanding of supply chain management and logistics.
• Excellent leadership and communication skills.
• Proven ability to implement systems to increase efficiency.
• Understanding of e-commerce tech tools to implement, including Shopify.
• Ability to work in a fast-paced and dynamic environment
• Willingness to learn.
• Proven track record of reliability and growth in previous roles.

Nice to have:

• Experience working in high-creative-output Shopify DTC brands.
• Experience working with apparel/fashion production.
• Certifications or degrees relevant to the role.
• Omnichannel operational experience.
• 4-year college degree.

• Approximately 30 hours per week
• Remote-friendly
• Must be available during U.S. business hours (PST/HST preferred)
• Contract-to-start: $20–$40 per hour, depending on experience
• Based on experience, with potential for expanded scope and hours over time