Sales Manager

The Sales Manager leads Pacific Health Group’s inside and outside sales functions — overseeing both the Outreach Team Department (Inside Sales) and the Street Outreach Department (Outside Sales). This role focuses on driving member engagement and enrollment through data-driven outreach campaigns and strategic community partnerships.

The Sales Manager will guide and develop Outreach Team Members (OTMs) in executing targeted, health plan–assigned member engagement campaigns, while also leading the Street Outreach Team to build referral channels and community-based relationships. This is a strategic leadership position requiring a blend of analytical, operational, and interpersonal skills to expand PHG’s visibility and impact in the communities we serve.

Key Responsibilities

1. Leadership & Department Management

• Lead, coach, and manage both the Inside Sales (OTMs) and Street Outreach (Outside Sales) teams.
• Establish clear goals, KPIs, and accountability structures for both departments.
• Conduct performance reviews, training sessions, and regular team meetings focused on skill development and motivation.
• Foster collaboration across departments to ensure outreach and community efforts align with PHG’s mission and enrollment targets.

2. Inside Sales (Outreach Team Department)

• Oversee call-based and digital outreach campaigns focused on health plan–assigned member rosters.
• Develop and implement retargeting sequences and workflows to re-engage members who were previously unresponsive or partially enrolled.
• Design outreach scripts, campaign messaging, and workflows that align with health plan guidelines and PHG’s values.
• Track metrics such as call volume, engagement rates, conversion ratios, and monthly targets.
• Collaborate with OTMs to optimize messaging, address member barriers, and improve communication efficiency.
• Utilize CRM and workflow automation tools to ensure timely follow-up, sequencing, and reporting accuracy.

3. Street Outreach (Outside Sales Department)

• Manage the Street Outreach Team responsible for in-person, community-based engagement.
• Build and sustain referral channels through Community-Based Organizations (CBOs), faith-based groups, shelters, and other partner networks.
• Identify and cultivate partnerships that support member acquisition and retention goals.
• Oversee field presence at events, fairs, community centers, housing facilities, and clinics.
• Encourage and guide the team to host and attend events that strengthen PHG’s brand visibility and community trust.
• Track performance through partnership outcomes, event-generated leads, and conversion metrics.

4. Sales, Strategy, Reporting, & Optimization

• Develop annual and quarterly sales strategies for both departments based on member data, health plan priorities, and community insights.
• Collaborate with the analytics and operations teams to refine lead targeting and sequencing.
• Ensure all outreach activities are documented accurately in CRM systems (e.g., Monday.com or similar).
• Prepare monthly performance reports and deliver insights to leadership regarding campaign performance, outreach ROI, and partnership outcomes.

5. Relationship Development & Representation

• Represent Pacific Health Group at meetings, events, and community gatherings.
• Build and maintain strong relationships with health plans, CBOs, and local leaders to expand PHG’s reach.
• Support partnership onboarding and collaboration efforts with internal operations and contracting teams.

Core Skills

• Strong leadership and team development capabilities.
• Excellent communication and relationship-building skills.
• Strategic thinker with strong problem-solving and organizational abilities.
• Results-driven with a focus on measurable impact.

Technical Skills

• Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar, Meet).
• Experience with CRM and project management tools (e.g., Monday.com, Salesforce).
• Knowledge of workflow automation and call campaign management preferred.

Experience

• 5+ years in sales, outreach, or business development (healthcare or related industry preferred).
• Proven experience managing inside and outside sales or outreach teams.
• Demonstrated success in achieving sales or engagement targets.
• Bachelor’s degree in Business, Healthcare Administration, Marketing, or a related field (preferred).

Culture & Mission Alignment

We seek a leader who embodies PHG’s values:

• Accountability: Lead with integrity and transparent reporting.
• Results Orientation: Motivate teams to exceed measurable outreach goals.
• Collaboration: Build strong partnerships across departments and in the community.
• Professionalism: Represent PHG with credibility and compassion.

• Salary: $69,500–$74,500 annually + commissions and performance bonuses.
• Health Benefits: Comprehensive medical, dental, vision, life insurance, and EAP coverage.
• Paid Time Off: PTO and holidays.
• Work Environment: Hybrid, based in San Diego.

AI & Human Interaction (HI) in Recruitment

Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.

All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.