Manager, Forward Deployed Engineering (FDE) - AI Agents

About Outreach

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io.

Why Outreach?

Outreach is at the forefront of AI-powered selling. This role is critical to helping customers realize the power of AI Agents—not as standalone tools, but as deeply embedded copilots that transform how revenue teams work. You’ll be building the future, one deployment and pilot at a time. 

About the Role 

Outreach is redefining the future of go-to-market teams through Agentic AI—AI Agents that act as co-pilots across sales workflows, from pipeline development, account research, conversational intelligence to deal execution and forecasting.

We're looking for a Manager, Forward Deployed Engineering (FDE) to build and lead our AI deployment team. This leader will set the strategic vision for how Outreach’s AI Agents are implemented, adopted, and scaled across our customer base. You’ll be a player-coach—able to both drive the big picture and jump into the details—working alongside customers, engineers, product teams, and go-to-market stakeholders. 

Location: United States

• Define and Operationalize the GTM AI Playbook Build and iterate a scalable framework for deploying and embedding AI Agents into customer workflows—ensuring measurable value, efficiency, and adoption. 
• Lead a High-Impact Team of FDEs Recruit, mentor, and inspire a team of forward-deployed engineers focused on implementation, customer success, and repeatable success patterns. 
• Drive AI Agent Adoption & Outcomes Align closely with Product, Customer Success, and Sales to ensure our AI Agents are driving real outcomes, are deeply embedded into daily workflows, and are evolving based on market needs. 
• Develop AI Best Practices & Methodologies Lead the development of playbooks, deployment templates, and documentation standards to ensure consistent delivery, repeatability, and scale. 
• Influence the Product Roadmap Serve as the voice of the customer and field in shaping AI Agent evolution. Translate frontline learnings into actionable feedback for Product and Engineering. 
• Evangelize AI Internally and Externally Be a visible thought leader across the company and with strategic customers—helping to bridge the gap between AI potential and business impact. 

• A visionary leader with hands-on technical depth and GTM process fluency 
• A strong communicator with executive presence, able to represent Outreach with customers and internal leaders alike 
• Deeply curious and collaborative, with a bias for action and high ownership 
• Passionate and knowledgeable about Agentic AI and its potential to enhance human performance, not replace it 
• A builder who thrives in ambiguity, and knows how to scale what works 

• 9+ years in customer-facing technical roles (e.g., Professional Services, FDE, Solutions Architecture), with 3+ years in a leadership capacity 
• Proven experience deploying AI, automation, or LLM-powered technologies in enterprise settings 
• Strong understanding of modern GTM workflows (Sales, SDR, RevOps, Enablement) 
• Experience designing or deploying AI copilots, agents, or workflow-integrated ML systems 
• Functional familiarity with LLMs, prompt engineering or related tooling 
• Demonstrated ability to influence cross-functional stakeholders and guide change in complex environments 
• Experience building and scaling services delivery methodology, collateral, and enablement 

#LI-KH2 #LI-remote

Why You’ll Love It Here

• Flexible time off

• 401k to help you save for the future

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• A parental leave program that includes options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Snacks and beverages in the Office, along with fun events to celebrate

• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.