Donor Experience Senior Associate, Wexner Medical Center

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Job Title:

Donor Experience Senior Associate, Wexner Medical Center

Department:

Advancement | Development General

Position Overview

The Donor Experience Senior Associate is responsible for assisting the Director of Donor Experience with developing, executing and evaluating comprehensive donor experience programs and engagements designed to inspire donors to the Wexner Medical Center (WMC) units, including the OSU Comprehensive Cancer Center (CCC)/James and College of Medicine (COM). The Donor Experience Senior Associate assists in developing engagement strategy for targeted and/or global donor audiences that occur on both an ongoing and/or annual basis, as well as developing and driving individual/one-off experiences that move donors along the philanthropic continuum from engagement to donation to stewardship. The Donor Experience Senior Associate is also responsible for partnering with assigned development officers from WMC units, including the OSUCCC/James and College of Medicine to develop and execute stewardship plans for cultivating prospects and donors through engagement and stewardship activities.

 

Reporting to the Director of Donor Experience, the Donor Experience Senior Associate operates with a high degree of organization, attention to detail, critical thinking and creativity. They must have polished interpersonal skills and be capable of interacting successfully with leadership, development officers, donors, physicians, administrators and other key stakeholders.

 

All members of Advancement are part of creating a culture that inspires an exceptionally multifaceted and talented team and are expected to exhibit The Ohio State University’s Shared Values. The Office of Advancement is committed to acting with kindness, respect, and integrity at all times and welcoming our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

 

Department Overview:

The Wexner Medical Center and Health Science Colleges Donor Experience team collaborates with colleagues from across the medical center, Health Sciences Colleges (HSC), Advancement, and the University to create opportunities to engage donors and show appreciation and impact of their giving. The Wexner Medical Center Donor Experience team serves four interrelated, but unique donor audiences: donors to the Wexner Medical Center, College of Medicine, OSUCCC/James, and the Health Sciences Colleges. These combined audiences account for more than a third of all fundraising support to the University on an annual basis.

 

 

 

About the Wexner Medical Center

One of the nation’s leading academic health centers, The Ohio State University Wexner Medical Center offers health care services in virtually every specialty and subspecialty in medicine. Thousands of patients come to us each month for treatments and services they can’t find anywhere else. Our clinical areas of distinctiveness are Cancer, Heart, Neurology, Transplantation, Diabetes, Musculoskeletal, Digestive Diseases and Critical Care. At Ohio State Wexner Medical Center, we’re driving breakthrough health care solutions to improve people’s lives.

 

Duties and Responsibilities

55%

Assists the Director with identifying, executing, and evaluating comprehensive donor experience programs and engagements designed to demonstrate impact, appreciation and engagement of targeted and/or global donor audiences to the WMC units, inclusive of the OSUCCC/James and College of Medicine to include but not limited to leadership annual giving, new donors, grateful patients, foundation/corporate relations, scholarship, or faculty/staff giving; assists Director in building out creative programs and documented processes to provide consistency across the Donor Experience team; collaborates with leaders, peers, physicians, faculty and advancement colleagues across the institution to ensure success of engagements and amplify impact; works collaboratively with peers across the WMC Advancement Operations team to achieve the strategic objectives outlined by leadership related to the donor experience team.

 

40%

Partners with assigned development officers to develop and execute annual plans for stewarding donors and cultivating future giving through engagement activities including but not limited to impact reporting, major gift and required stewardship, cultivation/engagement events, and additional personalized stewardship and cultivation efforts; partners with WMC Donor Experience team to ensure that all gifts, pledges and commitments are properly acknowledged, impact of donations is articulated correctly, and recognition for gifts is celebrated appropriately; works collaboratively with Advancement Marketing Communications to elevate donor impact stories and create opportunities for acknowledgment and appreciation; tracks engagement touchpoints for donors and prospects in The Advancement System (TAS); provides post-engagement analysis to show ROI and makes recommendations for future activities; serves as an advocate across the university for individual donors, helping to resolve problems, questions, and concerns; provides excellent customer service as a primary contact for donors and internal partners.

 

5%

Completes special projects and performs other duties as assigned.

 

Required Qualifications

•  Bachelor’s degree or equivalent combination of education and experience.

• Two (2) years of professional experience in donor relations/stewardship or related development work

• Proficiency with MS Office

 

Desired Qualifications (We’re committed to building a team that reflects a variety of skills and experiences and encourage you to apply even if your experience does not align perfectly)

• 3+ years of experience in development/donor relations

• Experience working in the donor relations/stewardship field in higher education, a large university-related medical center or a healthcare fundraising organization

• Demonstrated success planning and implementing strategic engagement opportunities

• Experience working in an alumni/donor/customer database

•  Proficiency with InDesign and conditional mail merge

The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

You Need to Know

Aside from the unparalleled benefits of working for The Ohio State University and working in the vibrant, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here:  https://hr.osu.edu/careers/.

 

In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position.

Additional Information:

To learn more about the Office of Advancement, please visit advancement.osu.edu.

The budget for this position is up to $58,000. The offer for this position will be based on internal equity and the candidate's qualifications.

Salary range:     $49,800 - $66,400

Function:             Development and Engagement

Sub-function:    Donor Experience

Career Band:      Individual Contributor - Specialized

Career Level:     S2

Location:

University Square North (1031)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

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