Support Staff (Office Specialist 2)

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Looking for a rewarding administrative role where you can showcase your multitasking skills? Become an Office Specialist 2 in our support staff unit at the Child Welfare agency! Your commitment to ensuring accuracy and efficiency in all administrative tasks will directly contribute to the success of our program and the well-being of those we serve. If this sounds like something you would be interested in, make sure to click the apply button and we can’t wait to hear from you! Let’s work together and make a difference in the lives of those we serve!

Our Office Specialists are a key player in providing clerical support to caseworkers and supervisors at the Child Welfare agency.

Join our dedicated Child Welfare (CWP) team in Beaverton as a Support Staff member (Office Specialist 2).

Together, we can create lasting change!

Summary of Duties

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.   

As Support Staff (Office Specialist 2), you will provide:  

• Administrative and Records Support: 

  • Maintain the lobby, answer phones, answer inquiries and explain rules and policies.

  • Distribute and issue parking permits (employees), issue cash vouchers, bus passes, fishing, parent milage and logs transactions (TRACS, OR-Kids)

• Case Management, Contract and Coordinator Support:

  • Assist protective service staff with data entry into OR-Kids.

  • Request records which may include, but is not limited to, police reports, out of state histories, court records, physical or mental health records.

  • Coordinate the scheduling and rescheduling of all visits for the branch office.

• Information Assistance:

  • Research parent information, calls, mails letters and documents

Minimum Qualifications

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

• Experience handing front desk responsibilities, ensuring efficient and professional interactions with guests and clients.

• Demonstrated ability to maintain a high level of organization, consistency and attention to detail.

• Experience clearly communicating program rules, regulations, and procedures to ensure understanding and compliance.

• Experience effectively managing time to prioritize tasks, meeting deadlines, and optimize productivity.

• Experience using computers to process, enter, and verify detailed data with accuracy and efficiency.

•  Experience working with diverse populations, demonstrating cultural awareness, empathy, and adaptability in various interactions.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.

• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

Working Conditions

• Work Locations: Offices and community sites.

• Hybrid Option: After completing a six-month in-office probationary period, employees become eligible for a hybrid work schedule of two days per week.

• Travel: Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel.

• Hours: Regular work week with fluctuating hours; occasional overtime may be needed, including evenings and weekends.

• Physical Requirements: Frequent physical activity, including lifting up to 50 pounds and assisting children with car seats.

• This role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.

• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.

• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check. 

• A valid driver’s license and acceptable driving record are required for this position.  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-185026.