Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

OPPORTUNITY AWAITS! Join a dedicated team committed to enhancing community well-being! In this role, you will be the first point of contact, guiding individuals through their inquiries and ensuring they receive the appropriate assistance, all within a collaborative office setting.

SUMMARY OF DUTIES

In this position, you will provide clerical support the whole APD office, SSP office, as well as the OEP Program composed of Eligibility workers, Adult Protective Service workers, Transition Coordinators, Adult Foster Home licensors, home care worker registry, Housing Navigator, Case Managers, supervisors, and the District Manager. These efforts enable staff to achieve the Agency's mission.

General Office Support Duties - Front Desk

• Greet customers in person and on the telephone. Answer and directs incoming phone calls to the appropriate worker.

• Maintaining good relationships and communication with clients daily.

• Provide appropriate applications, paperwork and instructions, accept applications, verification and copy documents as necessary.

• Take and route messages/initial contact and information to appropriate staff.

• Use long-term care, TANF, EDRC, TA/DVS and other computer files/screens to obtain client information regarding status of benefits/services.

• Use of ONE system to schedule or reschedule appointments with Oregonians.

• Make referrals to community resources and services as appropriate.  Issue temporary medical cards to clients using the MMIS system.

• Issue and receive EBT cards and helps clients resolve EBT card problems and ensure the security, control and maintenance of the EBT process is in place.

• Process incoming mail.

• Prepares new case files, develops, and organizes new filing systems. 

• Operate and maintain office equipment and miscellaneous copying, filing and faxing as assigned.

• Voters Registration, ensuring all guidelines are being filed.

• Laserfiche- Sorting forms received into appropriate categories and scanning into Laserfiche.

• Receipting- recording, reporting negotiables instruments in accordance with established local procedures.

• Maintain Professional and congenial relationships with clients, the public, and all branch staff.  Keep manager informed of problem areas/offer solutions.

• Case Transfers- Transfer requests client files in and out, as needed.   Maintain log of transfers.  Respond to worker requests for information on location of transferred files.

WORKING CONDITIONS

This is an in-office position. The office is open Monday-Friday 8:00am – 5:00pm. Works primarily at a desk in a general office environment with some travel related to training or other meetings. Multiple and restrictive Federal and State regulations apply. Numerous procedures exist for processing assignments that vary in nature and must be completed timely and accurately. Must be able to communicate program requirements in a manner that facilitates understanding to the public and impaired individuals. There is frequent use of a personal computer, telephones, photocopy machines, postage machine and other general office equipment. There may be exposure to communicable diseases. At times may have to deal with emotionally fragile and potentially hostile clients as well as people with hearing and speech difficulties. Physical demands of the position are limited.

MINIMUM QUALIFICAITONS

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

An associate degree in any field; OR

An equivalent combination of education and experience.

ESSENTIAL ATTRIBUTES:

Please describe in your application materials where you developed these attributes.

Experience in Customer Service

Experience in Computer Skills

Experience in Team Work

Experience in Multitasking

ATTENTION ALL CANDIDATES!

Please make sure your application materials, resume or job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your cover letter (if requested) and resume may be uploaded in the Resume/CV field on the online application.  

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
 

BACKGROUND CHECKS and REQUIREMENTS

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

BENEFITS

• Amazing benefits package.

• Cost of Living Adjustments.

• Possible eligibility for the Public Service Loan Forgiveness Program.

• Annual salary increases (until you reach the top of the listed salary range).

• ODHS Employee Resource Group communities that promote shared learning.

EMPLOYMENT PREFERENCE

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

GENERAL INFORMATION

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

CONTACT INFORMATION

We invite you to contact ADA.DHS@dhsoha.state.or.us for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Brent Lawrence If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.

• Email: brent.lawrence@odhs.oregon.gov