Senior Customer Success Engineer - Remote US
This position is posted by Jobgether on behalf of Cyera. We are currently looking for a Senior Customer Success Engineer in the United States.
We are seeking a highly skilled Senior Customer Success Engineer to help clients maximize the value of their investment by ensuring smooth adoption, ongoing engagement, and measurable success. In this role, you will serve as a trusted technical advisor, providing hands-on expertise, training, and support that aligns with each customer’s business objectives. You will work closely with stakeholders at all levels, from practitioners to executives, driving adoption and retention through a consultative approach. This is a customer-facing, high-impact role requiring a balance of technical knowledge, problem-solving skills, and relationship management. Travel of up to 25–50% can be expected.
Accountabilities
- Act as the primary technical expert for the platform, delivering onboarding, training, and continuous support.
- Build trusted advisor relationships with customers, ensuring alignment between their business goals and platform capabilities.
- Design and deliver customized use cases, enabling customers to achieve their desired outcomes.
- Monitor adoption and health indicators, proactively identifying risks and addressing blockers.
- Advocate for customer needs by influencing product development and sharing feedback internally.
- Troubleshoot technical issues, ensuring seamless operations and customer satisfaction.
- Conduct Quarterly Business Reviews to assess progress, identify growth opportunities, and drive expansion.
- Share best practices, mentor peers, and contribute to the ongoing improvement of the customer success function.
- Associate’s degree required; Bachelor’s in Computer Science or related field preferred.
- 12+ years of experience in technical, customer-facing roles within software or SaaS environments.
- Strong project management skills with the ability to lead multiple initiatives simultaneously.
- Proficiency in SQL, scripting languages (e.g., Python), and cloud environments.
- 3+ years of hands-on experience with cloud technologies, databases, infrastructure, and administration.
- Knowledge of APIs, web services, and data security tools (DLP, DSPM, CSPM, SIEM, vulnerability management).
- Track record of managing customer relationships, including onboarding, renewal, and expansion.
- Strong communication and presentation skills, comfortable engaging both executives and technical teams.
- Self-starter, proactive, and results-oriented with the ability to work independently in a fast-paced environment.
- Competitive salary with equity and performance-based merit opportunities.
- Remote work flexibility with office setup reimbursement.
- Unlimited PTO, paid holidays, and sick leave.
- Comprehensive health, dental, and vision insurance.
- Life insurance, plus short- and long-term disability coverage.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
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