Become a part of our caring community and help us put health first
 

We are seeking a detail-oriented and proactive Outbound Contacts Representative 2 to join our specialty clinical programs team. This role plays a vital part in ensuring patient safety and continuity of care by managing adverse drug event (ADE) reporting, supporting clinician outreach, and facilitating communication between patients, providers, and pharmacy staff.

Key Responsibilities:

• Manage and document Adverse Drug Event (ADE) reports in accordance with internal protocols and regulatory guidelines.
• Conduct outreach to patients to provide support on behalf of clinicians and pharmacy staff.
• Assign and document patient calls accurately within electronic health records or patient management systems.
• Make outbound calls to medical offices (MDOs) and patients to relay information, and transfer to a clinician for further assistance.
• Collaborate with pharmacists, clinicians, and care teams to ensure timely and accurate communication.
• Maintain confidentiality and professionalism in all patient and provider interactions.
• Assess the need for follow-up calls by interpreting call processes. 

Use your skills to make an impact
 

Required Qualifications:

• High School Diploma or equivalent.
• Strong analytical and problem-solving skills with attention to detail.
• Self-motivated and able to work independently in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills.
• Microsoft office including excel, word, teams, outlook
• Holiday shifts are rotated based on business operational hours and coverage needs
• Mandatory overtime may be required due to business need and is communicated by leadership

Preferred Qualifications

 

• Call center experience
• pharmacy background is a plus

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$39,000 - $49,400 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.