Initial Posting Date:

08/25/2025

Application Deadline:

09/09/2025

Agency:

Department of Human Services

Salary Range:

4023.00-5575.00

Position Type:

Employee

Position Title:

Eligibility Worker (Human Service Specialist 3), Bilingual English & Spanish Required & Preferred Positions

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish?

• Required (1 Position): This position requires duties to be completed in both English and Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.

• Preferred (3 Positions): Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

Opportunity awaits

Do you have a passion for serving Oregon's most vulnerable community members? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, join us today as an Eligibility Worker (Human Service Specialist 3).

Summary of Duties

As an Eligibility Worker, you will:

• Perform eligibility determinations, redeterminations, and periodic reviews.

• Conduct interviews with applicants applying for benefits.

• Communicate eligibility decisions to applicants.

• Provide person-centered services with a trauma-informed approach to identify needs.

• Be responsible for accurate and timely eligibility determinations across the state.

• Create a work environment where everyone feels welcomed, appreciated and valued.

• Participate in professional development opportunities and ongoing education of cultural awareness.

Minimum Qualifications

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.

• An equivalent combination of education, training, and experience relative to the class concept.

For one (1) position, you must be bilingual in Spanish and English to qualify.

For three (3) of the positions, while not required, preference will be given to candidates who are bilingual in Spanish and English.

Essential Attributes

We are looking for candidates with:

• Attention to detail: Experience reviewing documents and entering information into multiple systems with accuracy.

• Technical proficiency: Experience navigating multiple software programs and web-based platforms to cross reference or verify information.

• Clear and adaptable communication: Experience explaining complex information verbally and in writing to diverse audiences in a culturally responsive manner.

• Organizational skills: Experience prioritizing tasks and managing workloads to consistently meet deadlines in a fast paced, dynamic environment.

• Collaboration and teamwork: Experience building trust-based relationships and adapting to changing priorities collaboratively as a team.

Attention all candidates!

• Application materials are screened for minimum qualifications and essential attributes to determine if you advance in the selection process. Clearly describe how you meet these requirements in your application materials.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered is included in your application materials.

• Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.

• Artificial Intelligence (AI) Usage: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• The work schedule is 8 a.m. – 5 p.m., Monday – Friday PST.

• Work will be done on site and in-person at the Bend ODHS branch office.

• Contact with the public, including contact with Oregonians experiencing emotional and financial stress.

• Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.

• May require sitting at a computer or telephone for prolonged periods of the workday.

• Occasional local travel may be required for community appointments that take place in participant homes, hospitals, and other public settings based on the participants’ needs.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid driver’s license and acceptable driving record are required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• These are permanent, full-time positions and are represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.

Please include the job requisition number: REQ-183332.

• Recruiter: Amanda Alvarado.

• Email: AMANDA.K.ALVARADO@odhs.oregon.gov

• Phone (call or text): 541-709-8695.