Member of GTM Staff

About the Team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this.

In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.

About the Role

We’re looking for a versatile and entrepreneurial operator. In this role, you’ll drive high-leverage projects across product rigor, customer deployment, and ecosystem development. You’ll act as an extension of the leadership team—bringing structure, metrics, and strategic clarity to accelerate Tailor’s mission of building the world’s leading enterprise software platform.

This role is ideal for someone who thrives at the intersection of product, strategy, and operations, and is excited to help shape the early trajectory of a transformative business.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Define and track top-line product performance metrics (usage, time saved, error rates, adoption).

• Partner with product leadership to analyze and shape product decisions (e.g., task assignment, agent self-improvement, orchestrator workflows).

• Work hands-on with early customers to identify key use cases and friction points.

• Build out “hero” workflows that inform product roadmap and internal “OpenAI on OpenAI” deployments.

• Develop tools and frameworks for internal and customer-facing agent evaluation.

• Establish performance benchmarks to support engineering iteration and customer confidence (e.g., model swap testing).

You might thrive in this role if you:

• Have proven experience in product management, strategy, operations, or forward-deployed roles (startup or enterprise software preferred).

• Have strong analytical skills with the ability to translate complex insights into product and business decisions.

• Have exceptional communication skills—able to craft compelling updates for both technical and non-technical stakeholders.

• Have hands-on orientation and “builder mentality,” comfortable with ambiguity and zero-to-one problem solving.

• Familiarity with enterprise software, developer platforms, or AI-driven products is a plus.

• Experience working directly with customers to surface insights and shape product direction.
  

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.