Senior Product Manager, Population Health Management - job 1 of 2

Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 12 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. 

We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. 

Position Overview 

We seek a passionate and innovative Senior Product Manager to lead our efforts in Population Health Management, focusing on leveraging Personal Emergency Response Systems (PERS) and Remote Patient Monitoring (RPM) technologies along with digital-only offerings to improve the health and well-being of our customers. In this role, you will drive the strategy, roadmap, and execution of initiatives that enhance health outcomes, reduce costs, and empower individuals to live safer, healthier lives. 

As a key leader within the product organization, you will work cross-functionally with engineering, design, sales, marketing, and clinical teams to create solutions that meet the needs of our customers, caregivers, and partners. This role requires strategic thinking, customer empathy, technical expertise (hardware and software), adherence to healthcare standards and interoperability to ensure our products deliver measurable value in the healthcare ecosystem. 

Key Responsibilities 

Product Strategy & Roadmap 

• Define and drive the platform's product vision, strategy, and roadmap. 
• Prioritize features and functionalities based on customer needs, business goals, and market opportunities. 
•  Collaborate with cross-functional teams to ensure alignment with overall company objectives. 

Technical Leadership 

• Work closely with engineering teams to understand technical constraints and opportunities. 
• Translate customer and clinical requirements into detailed product specifications and user stories for the engineering team to execute. 
• Work closely with engineering counterparts (onshore and offshore) to ensure technical feasibility and guide the development process from concept to launch. 
• Deep expertise in building products that interface IoT with technology-enabled services (specifically remote patient monitoring devices).  

Collaboration & Stakeholder Management 

• Partner with designers to create intuitive, user-friendly interfaces that meet the needs of both patients and healthcare providers. 
• Engage with clinicians to incorporate medical expertise into the product development process. 
• Serve as the primary point of contact for internal stakeholders, including sales, marketing, and customer support teams. 

Competitive Analysis & Market Research 

• Conduct ongoing market research and competitive analysis to identify trends, threats, and opportunities in the RPM and population health space. 
• Develop and maintain a deep understanding of customer needs and pain points, leveraging this insight to inform product decisions. 
• Monitor industry developments and emerging technologies to ensure our products remain at the forefront of innovation. 

Customer Value & Impact 

• Focus on building systems and features that deliver tangible value to customers, improving patient outcomes and enhancing operational efficiency. 
• Develop metrics and KPIs to measure product success and drive continuous improvement. 
• Work closely with the customer success team to gather feedback and iterate on product offerings. 

Leadership & Mentorship 

• Foster a collaborative and innovative culture within the product team. 
• Lead by example, driving accountability and excellence in all aspects of product management. 

Qualifications 

• Experience: 7+ years of experience in product management, with a focus on RPM and population health products. 
• Technical Background: Strong technical acumen with the ability to collaborate effectively with engineering teams; experience in software development or a related field is highly desirable. 
• Healthcare Expertise: Deep understanding of the healthcare industry, particularly in RPM, population health, and related technologies. 
• Analytical Skills: Proficiency in data-driven decision-making, with experience using analytics tools to track product performance and customer behavior. 
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex concepts to technical and non-technical audiences. Must be an excellent storyteller selling the “why” to multiple audiences. 
• Leadership: Proven ability to lead cross-functional teams and manage multiple stakeholders. 
• Education: Bachelor’s degree or a related field; MBA or equivalent is a plus. 

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Time Off & Holidays)
• Company Paid Short Term Disability and Life Insurance
• Retirement Plan (401k) with Company Match