Marketing Strategy + Operations Manager

About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

Marketing Operations is the connective tissue that enables Marketing to run at scale, with speed and impact. We design the systems, workflows, and culture that keep our global marketing engine running smoothly: from planning through launch and measurement. We’re a collaborative, solutions-oriented team that thrives in ambiguity and creative problem-solving. By partnering across the entire organization, we bring clarity, consistency, and momentum to everything we do—fueling bold ideas and impactful brand moments.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

About the Role

We are seeking a Strategy & Operations Manager with a focus on Finance Operations to strengthen the financial backbone of our marketing organization. In this role, you will lead budget planning, forecasting, execution, and reporting processes that provide leadership with the insights needed to make timely and informed decisions. Sitting at the intersection of marketing, finance, analytics, and operations, you’ll bring both strategic vision and operational discipline. The ideal candidate is analytical, systems-oriented, and thrives in scaling processes within dynamic, high-growth environments.

In this role, you will:

• Lead annual and quarterly budget planning, ongoing forecasts, and scenario modeling to guide leadership decisions.

• Manage marketing spend execution, ensuring alignment with budget priorities, compliance, and campaign timelines.

• Build dashboards, scorecards, and reports to track ROI, efficiency, and pipeline impact while surfacing risks and recommendations.

• Maintain data accuracy across systems, streamline operational rhythms, and drive process improvements and automation.

• Partner with Finance, Analytics, and Marketing Ops to align assumptions, reconcile forecasts, and embed financial discipline.

You'll thrive in this role if you:

• Process 8+ years in marketing operations, finance, FP&A, business operations, or strategy.

• Strong financial acumen with experience in budgeting, forecasting, variance analysis, and financial modeling.

• Proficiency with ERP, planning, and analytics tools (e.g., Anaplan, Adaptive, Tableau, Alteryx).

• Skilled at building dashboards, analyzing data, and presenting insights clearly.

• Detail-oriented and process-driven, with a track record of creating scalable systems.

• Excellent communication and stakeholder management skills, with comfort influencing across teams.

• Adaptable and able to thrive in ambiguity while balancing strategic and tactical priorities.

• Experience in high-growth tech or consumer marketing organizations.

• Familiarity with marketing metrics such as CAC, LTV, attribution, and funnel KPIs.

• Hands-on experience with financial planning tools and workflow automation.

• Prior exposure to marketing, creative, or agency teams.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.