Marketing Operations Manager

About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI’s products and platform amongst our core audiences. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

Marketing Operations is the connective tissue that enables Marketing to run at scale, with speed and impact. We design the systems, workflows, and culture that keep our global marketing engine running smoothly: from planning through launch and measurement. We’re a collaborative, solutions-oriented team that thrives in ambiguity and creative problem-solving. By partnering across the entire organization, we bring clarity, consistency, and momentum to everything we do—fueling bold ideas and impactful brand moments.

About the Role

We’re looking for a Marketing Operations Manager to bring operational clarity and consistency to our vertical marketing programs: including Consumer Product, Business Marketing, and Developer Marketing.

This person will design and run the rhythms, reporting, and intake systems that keep each program moving in sync with company priorities. As our org scales, this role will flex across verticals and core marketing operations—sometimes embedded with a team, sometimes serving as a pinch-hitter to stabilize or stand up new workflows.

You’ll partner with Marketing Ops peers and vertical leads to ensure programs are planned, funded, and measured with precision while maintaining creative speed and impact.

In this role, you will:

• Build and evolve planning and reporting rhythms across product marketing and business marketing programs — status, priorities, quarterly reviews.

• Partner with Marketing Finance and Marketing Leads on budget forecasting, spend tracking, and program reporting.

• Own intake and prioritization systems to clarify scope and sequencing across teams.

• Create templates, dashboards, and playbooks that make vertical marketing more repeatable and data-driven.

• Identify operational gaps and implement scalable, AI-powered fixes that benefit multiple verticals.

You might thrive in this role if you:

• 7 + years in marketing or business operations — ideally across multiple marketing disciplines (consumer, B2B, developer, or product).

• Skilled in designing planning frameworks, budget management processes, and cross-functional operating rhythms.

• Strategic operator who can embed quickly, diagnose operational friction, and build structure that lasts.

• Excellent communicator and collaborator — trusted partner to marketing leads, finance, and cross-functional teams.

• Proven experience developing AI powered tools to solve operational friction.

• Hands-on experience with financial planning tools

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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