Internal Communications, GTM

About the team

OpenAI’s mission is to ensure that AGI benefits all of humanity. Our Internal Communications team helps employees stay informed, connected, and engaged so they can focus on building and deploying safe and impactful AI. We partner across the company to craft clear, compelling narratives about what’s being built, why it matters, how it aligns to our strategy, and most importantly, how it advances our mission.

About the role

We’re hiring for Internal Communications, GTM to define how we inform and align a global Go-To-Market (GTM) organization at speed. You will partner with GTM leadership, Product, and cross-functional teams to set the narrative, run the systems, and ship communication that drives action. You will publish the weekly company-wide GTM update with wins, deployments, and top priorities, and you increase reach while cutting duplicate channel traffic. You will prepare leaders for All Hands, keynotes, and customer events with clear storylines and visuals and rehearsal. You will run comms like a product with governance, targeting, and measurement. You will drive week-one understanding of tier-1 updates, timely manager cascades, and clear reach to the right teams.

This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.

In this role you will:

• Own the GTM message map as the source of truth for priorities, milestones, and customer impact, and publish a monthly snapshot of progress and next decisions.

• Act as DRI for tier-1 GTM communications across launches, partnerships, and reorgs, and confirm week-one understanding with pre-briefs, FAQs, and pulse checks.

• Publish the weekly GTM update with wins, deployments, and top priorities, and track segment reach while cutting duplicate Slack posts.

• Design and run manager cascades with briefs, FAQs, and assets within 24 hours, and drive manager delivery across 90% of teams within three days for tier-1 changes.

• Shape All Hands, keynotes, and customer events with clear storylines, visuals, and speaking notes, and fold lessons learned into the next event.

• Run comms governance with intake, SLAs, an editorial board, and clear escalation, and use turnaround and quality data to improve flow and report these results monthly.

• Lead change and sensitive communications with sequencing and measurement, share an after-action readout with impact and next steps, and coordinate with Legal, Security, and External CommsPR on sensitive content.

• Run segmented global communications with localization, inclusive language and accessibility, and use a comms stack for targeting, search, and analytics that track understanding and behavior change.

You might thrive in this role if you

• Bring 8+ years in internal or executive communications for global GTM or commercial teams with a portfolio that shows company-scale impact.

• Translate complex product strategy and customer stories into clear narratives that drive decisions and action and show cases that changed behavior.

• Craft executive narratives across slides and short-form writing for keynotes, All Hands, and customer events and coach leaders and managers to deliver them.

• Lead change and crisis communications with sound judgment under pressure and tight timelines with playbooks and postmortems that strengthen the next run.

• Build systems for governance, intake, editorial calendars, and measurement that reduce cycle times as the team scales.

• Bring stagecraft for All Hands, keynotes, and customer events and coach speakers through rehearsal.

• Use AI for drafting, targeting, tone-shifting, and QA with documented prompts and clear human controls.

• Show a portfolio with executive narratives, change plans, incident responses, and a weekly-update sample.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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